Atendimento Ao Cliente jobs in Brazil

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HRS is reinventing the way businesses work, stay and pay in today’s dynamic global marketplace. HRS’ advanced Lodging as a Service platform technology (ProcureTech, FinTech, TravelTech) is extending its reach beyond transient lodging to meetings, office space management, workforce accommodations and global payment efficiency.

Beyond cost optimization in the fast-changing global economy, HRS clients gain from an unrivaled focus on essential aspects including safety, security, sustainability and satisfaction.

HRS is also recognized for its award-winning Green Stay Initiative, technology that helps corporate hotel programs achieve their NetZero targets.

Founded in 1972, HRS works with 35 percent of the global Fortune 500, as well as the world’s leading hotel chains, regional hospitality groups and payment providers.

Our international tech and commercial organization are able to ensure the highest level of consulting, delivery and operational excellence. Furthermore, top-level standards are ensured by applying the global standard methodologies and data-driven quarterly business reviews (QBR) with the clients.

The Brazil Hotel Account Manager (all genders) is responsible for managing the performance of Brazilregional hotel chains, participating in the international accommodation programs of our most prestigious corporate customer community. The BRAZIL Hotel Account Manager acts as the one responsible face to HRS chain partners and their regional structures. The position features responsibility for strategizing and managing the programs and initiatives for an assigned set of hotel partner organizations, along the end2end Lodging as a Service value proposition of HRS solutions: Stay-Work-Pay. Within HRS the BRAZIL Hotel Account Manager collaborates with a complex matrix organization of operational teams and solution experts. The BRAZIL Hotel Account Manager fully owns the relationship with a portfolio of lodging partners, designs and drives a strategic roadmap, manages satisfaction and account performances, creates and implements strategic initiatives as well as governs partnership profitability as PnL owner. BRAZIL Hotel Account Manager is part of a team of experts reporting directly to the Vice President Procurement Consulting & Supplier Solutions Americas.

• You take full responsibility for enabling partnerships and strategic initiatives with the community of BRAZIL regional hotel chain partners, acting on behalf of our most important strategic global accounts coming from the Fortune500 segment
• You build strong and sustainable relationships with all key stakeholders on the partner side (incl. C-Level) and you are responsible for positioning HRS as a valuable and trustworthy partner
• You develop relevant discussion items and initiatives with your partners that are based on your analytical skillset and deep understanding of data, customer requirements, our strategic goals as well as key industry trends
• You own the commercial P&L of HRS towards on partner level, targeting value for both our customers and HRS. Your scope includes preparing and conducting commercial negotiations
• You take full ownership and orchestrate the design and implementation of strategic initiatives in collaboration and coordination with our internal experts, while managing a complex project matrix organization across multiple regions
• You are acting as the one responsible face to the chain partner and their regional structures, while being supported by global and local operational teams and solution experts
• With a holistic deep understanding of the end-to-end HRS value proposition you contribute to the growth path of all platforms of HRS Lodging as a Service, acting as your own entrepreneur within organization

• Several years of experience as expert in a tech-focused enterprise (e.g. SaaS, professional/consultative services, TravelTech, etc.)
• Strong business acumen around understanding the dynamics of supply organizations
• Exceptional data and analytical skills
• Strong value-based solutions selling capability, ability to deliver a complex value proposition
• Passion for building long-lasting senior stakeholder networks within large supply organizations
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including top leadership circles
• Extensive experience in taking leading role in managing cross-functional projects and internal stakeholders to achieve desired results
• Methodological toolset for creating storylines for different types of partner interactions and deriving strategic roadmaps to achieve defined objectives
• Ability to analyze and extract insights from different data and information sources and pro-actively derive strategic discussions and initiatives out of them aimed at achieving goals
• Passion for travel tech and digital platform business models
• Ability to quickly and deeply understand the HRS business model, value proposition and solutions
• Excellent listening, negotiation and presentation skills
• Attraction to high performance and fast changing environments driven by a true entrepreneurial spirit
• High degree of self-motivation, pro-activeness, forward thinking and assertiveness to manage customer expectations as well as driving internal collaboration
• Capability to act as a disruptor and challenger in BRAZIL travel industry
• E2E business ownership attitude
• Ability to roll up sleeves + act hands on
• Excellent time and project management skills
• Excellent verbal and written communications skills in English

Access to a global network of a globally united and mutually responsible “Tribe of Intrapreneurs” that is passionately dedicated to renewing the travel industry and while doing so reinventing the ways how businesses stay, work and pay. Our entrepreneurial driven environment of full ownership and execution focus offers you the playground to contribute to a greater mission, while growing personally and professionally throughout this unique journey. You will continuously learn from a radical culture of retrospectives and continuous improvement and actively contribute to making business life better, smarter and more sustainable.

The attractive remuneration is in line with the market and, in addition to a fixed monthly salary, all necessary work equipment and mobility will also include an annual or multi-year variable compensation.

Job Segment: Account Manager, Consulting, Project Manager, Travel Industry, Sales, Technology, Travel