Workshop Manager jobs in United Arab Emirates

Description

JOB
SUMMARY

This
role functions as the strategic business leader of Hotel Operations
for the Mina Seyahi Complex with responsibilities spanning Front
Office Recreation/Health Club Housekeeping Food and
Beverage/Culinary and Loss Prevention. Working closely with
department heads the position develops and implements operational
strategies that align with brand service standards and initiatives.
It ensures that operations meet brand expectations address customer
needs foster employee satisfaction drive revenue growth and
maximize financial performance while nurturing positive owner
relations. Additionally the role oversees key operational projects
across the complex focusing on enhancing service delivery improving
efficiency and supporting long-term strategic goals. Through the
development and execution of property-wide strategies the position
ensures the delivery of exceptional products and services that meet
or exceed the expectations of the brands target customers and
employees while generating a strong return on
investment.

CANDIDATE
PROFILE

Education
and Experience

2-year degree from
an accredited university in Business Administration Hotel and
Restaurant Management or related major; 4 years experience in the
guest services front desk housekeeping sales and marketing
management operations or related professional
area.

OR

4-year bachelors
degree in Business Administration Hotel and Restaurant Management
or related major; 2 years experience in the guest services front
desk housekeeping sales and marketing management operations or
related professional
area.

CORE WORK
ACTIVITIES

Managing
Profitability

Demonstrates and
communicates key drivers of guest satisfaction for the brands
target customer.

Analyzes service issues and
identifies trends.

Makes and executes the
necessary decisions to keep property moving forward toward
achievement of goals.

Works with hotel
management team to develop an operational strategy that is aligned
with the brands business strategy and leads its
execution.

Managing
Revenue Goals

Monitors hotel
operations sales performance against budget.

Reviews reports and financial statements to determine hotel
operations performance against budget.

Coaches
and supports operations team to effectively manage occupancy
& rate wages and controllable expenses.

Reviews the Wage Progress Report and compares budgeted wages to
actual wages coaching direct reports to address problem areas and
holding team accountable for
results.

Leading
Operations and Department Teams

Champions the brands service vision for product and service
delivery and ensures alignment amongst the hotel leadership
teams.

Develops systems to enable employees to
understand guest satisfaction results.

Communicates a clear and consistent message regarding departmental
goals to produce desired
results.

Managing
the Guest Experience

Reviews
guest feedback with leadership team and ensures appropriate
corrective action is taken.

Responds to and
handles guest problems and complaints.

Stays
visible and interfaces with customers on a regular basis to obtain
feedback on quality of product service levels and overall
satisfaction.

Creates an atmosphere in all Rooms
and Food and Beverage areas that meets or exceeds guest
expectations.

Managing
and Conducting Human Resources
Activities

Facilitates the
development of creative solutions to overcome obstacles and ensures
implementation to continually improve guest satisfaction
results.

Ensures employees are treated fairly
and equitably.

Ensures that regular ongoing
communication is happening in Operations (e.g. pre-shift briefings
staff meetings).

Fosters employee commitment to
providing excellent service participates in daily stand-up meetings
and models desired service behaviors in all interactions with
guests and employees.

Incorporates guest
satisfaction as a component of staff/operations meetings with an
emphasis on generating innovative ways to continually improve
results.

Sets goals and expectations for direct
reports using the performance review process and holds staff
accountable for successful performance.

Solicits
employee feedback utilizes an open door policy and reviews employee
satisfaction results to identify and address employee problems or
concerns.

Ensures property policies are
administered fairly and consistently disciplinary procedures and
documentation are completed according to Standard and Local
Operating Procedures (SOPs and LSOPs) and supports the Peer Review
Process.

Conducts annual performance appraisal
with direct reports according to Standard Operating
Procedures.

Champions change ensures brand and
regional business initiatives are implemented and communicates
follow-up actions to team as
necessary.

At Marriott International we are
dedicated to being an equal opportunity employer welcoming all and
providing access to opportunity. We actively foster an environment
where the unique backgrounds of our associates are valued and
greatest strength lies in the rich blend of culture talent and
experiences of our associates. We are committed to
non-discrimination on any protected basis including disability
veteran status or other basis protected by applicable
law.

Required
Experience:

Director

Key Skills
Risk
Management,Negiotiation,Operational
management,Smartsheets,Strategic Planning,Team
Management,Budgeting,Leadership Experience,Program
Development,Supervising Experience,Financial Planning
Employment Type : Full-Time
Experience: years

Vacancy: 1