Service Manager jobs in United States

Lead and manage a team of 15-20 grocery store supervisors across a geographical area.

Supervise performance of in-store grocery order fulfillment process - pick, pack and handover to riders.

Ensure strict adherence to food handling and packing SOPs.

Ensure best-in-class operational metrics - order preparation time, picker utilization, item replacement compliance, and item out of stock etc. while ensuring customer experience is not compromised.

Develop store specific processes / workflows where required to ensure efficient store operations.

Handle real-time coordination with customer care and rider teams to ensure orders are dispatched on time and resolve customer complaints, if any.

Work closely with 3PLs - picker recruitment, training, and performance management.

Manage rostering of pickers and store supervisors to ensure shift coverage and efficient operations.

Manage performance, coach, and train store supervisors.

1. 5-7 years previous job experience in order fulfillment and management of pickers.
2. 2-3 years' experience of order fulfillment operations in grocery stores.
3. Data driven decision making - Comfortable with Excel / Google sheet and dashboards.
4. Basic food handling experience.
5. Has managed a large team of pickers before.
6. Well organized, able to multitask, and work in a fast-paced environment.
7. Open minded; continually seeks to find new and creative ways to accomplish tasks.
8. Excellent verbal and written communication skills.
9. Strong interpersonal and relationship building skills.
10. Effective issue resolution skills.
11. Passion, enthusiasm, reliability and drive results in present capacity.