Specialist - Digital Services Development

Roads and Transport Authority; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A transportation authority in Dubai is looking for a Digital Services Development Specialist to support the design, development, and enhancement of digital services. The role focuses on coordinating digital projects, improving user experience, and ensuring compliance with governance and security standards. The ideal candidate will have a Bachelor's degree in Information Technology or Computer Science and at least 5 years of experience in digital services development. Proficiency in Maximo and system integration skills are essential.

Qualifications

• Minimum 5 years of experience in digital services development, IT systems, or digital projects.

Responsibilities

• Monitor performance indicators for digital systems and services.
• Coordinate digital service development projects, including requirements definition and execution tracking.
• Prepare monthly performance and progress reports covering workflow, costs, risks, and recommendations.
• Ensure compliance with RTA governance frameworks and information security policies.
• Support system integration, upgrades, and enhancements across digital platforms.
• Manage contracts and invoices using the Maximo system.
• Identify and resolve technical issues related to digital services.
• Report and follow up on information security incidents in line with policies.

Skills

Digital services and application development

System integration and enhancement

Project management and coordination tools

User experience (UX) analysis and improvement

Performance monitoring and KPI reporting

Enterprise systems usage, including Maximo

Information security compliance and data governance

Technical problem analysis and resolution

Reporting and documentation of digital projects

Education

Bachelor's degree in Information Technology or Computer Science

Tools

Maximo

Job description

Job Purpose

The Digital Services Development Specialist supports the design, development, and enhancement of digital services across RTA. The role focuses on digital project coordination, system integration, user experience improvement, and ensuring compliance with governance and information security standards to improve operational efficiency and service quality.

Roles and Responsibilities

• Monitor performance indicators for digital systems and services
• Coordinate digital service development projects, including requirements definition and execution tracking
• Prepare monthly performance and progress reports covering workflow, costs, risks, and recommendations
• Ensure compliance with RTA governance frameworks and information security policies
• Support system integration, upgrades, and enhancements across digital platforms
• Manage contracts and invoices using the Maximo system
• Identify and resolve technical issues related to digital services
• Report and follow up on information security incidents in line with policies

Education and experience

• Bachelor’s degree in Information Technology, Computer Science, or a related discipline
• Minimum 5 years of experience in digital services development, IT systems, or digital projects

Required technical skills

• Digital services and application development
• System integration and enhancement
• Project management and coordination tools
• User experience (UX) analysis and improvement
• Performance monitoring and KPI reporting
• Enterprise systems usage, including Maximo
• Information security compliance and data governance
• Technical problem analysis and resolution
• Reporting and documentation of digital projects