UX/ UI - Service Design Lead - Banking

VAM Systems; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading technology solutions provider in Dubai is seeking a Service Design Lead to drive service design initiatives in UAE operations. The ideal candidate must have 8+ years of experience in service design, with a strong portfolio demonstrating impactful outcomes. Responsibilities include designing users' service experiences and facilitating workshops. If you possess expertise in tools like Figma and Adobe Creative Suite, you could be a great fit for this challenging role.

Qualifications

• 8 years of experience in service design or related fields.
• Experience leading complex, cross-channel service projects from discovery to delivery.
• Strong portfolio showcasing service design outcomes and impact.

Responsibilities

• Design and optimize service experiences.
• Facilitate workshops and stakeholder engagements.
• Conduct user research and usability testing.

Skills

Service design

Journey mapping

Service blueprinting

Experience strategy

Facilitation

Co-creation

Stakeholder engagement

Figma

Miro

Adobe Creative Suite

Education

Bachelor's degree in Design, Service Design, HCI, or a related field

Master’s degree (preferred)

Tools

Prototyping tools

Job description

Company Description

Job Description

We are currently looking Service Design Lead for our UAE operations with the following terms & conditions.

Skills

• Proven experience in service design, journey mapping, service blueprinting, and experience strategy.
• Skilled in facilitation, co-creation, and stakeholder engagement.
• Expertise in Figma, Miro, Adobe Creative Suite, and prototyping tools.
• Strong understanding of service design systems and frameworks.
• Familiarity with Agile and cross-functional service development.
• Experience conducting user research, service prototyping, and usability testing.

Experience

• 8 years of experience in service design or related fields.
• Experience leading complex, cross-channel service projects from discovery to delivery.
• Bachelor’s degree in Design, Service Design, HCI, or a related field (Master’s preferred).
• Prior experience working in multinational and dynamic organizations.
• Strong portfolio showcasing service design outcomes and impact.

Additional Information

Terms and conditions:

Joining time frame: maximum 4 weeks