Security Team Leader jobs in Brazil

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail, and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia, and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. The group's entrepreneurship and relentless customer focus enable continuous growth and expansion, responding to the changing needs of its customers.

By upholding our values of respect, excellence, collaboration, and integrity, Al-Futtaim Group continues to enrich the lives and aspirations of our customers daily.

The job holder (JH) is responsible for planning, controlling, and directing their store team to achieve the highest level of customer service standards and in-store execution to deliver sustainable sales and profitable targets. JH provides excellent communication and interpersonal skills to influence others to manifest the best professional customer service and is equipped with the ability to understand and analyze sales figures to drive the business to achieve its targets.

1. Drive, monitor, and review sales performance; recommend action plans to meet sales budgets at the store level.
2. Conduct monthly meetings focusing on category sales performance with selling personnel to update on performance and suggest improvements.
3. Implement strategies and ensure 100% execution of all programs to achieve sales targets of all EXCLUSIVE products; provide feedback on promotional effectiveness.
4. Manage and control store-approved OPEX budgets (utilities, supply, staff costs, etc.).
5. Recommend and initiate plans to optimize controllable expenses.
6. Achieve shrinkage budgets below tolerance levels through daily monitoring of Retail Operating Standard Compliance at the store level.

1. Check and review the implementation of displays and timely replenishment.
2. Manage stock availability and replenishment.
3. Ensure accurate and timely inventory adjustments (GAP, Cycle Counts, Negative Quantity on Hand, False Positives).
4. Maintain consistency with the Brand of Service Standards when dealing with customers (internal or external).
5. Ensure the customer shopping experience exceeds expectations.
6. Handle and report product queries and complaints professionally, aligned with Service Standards.
7. Drive loyalty programs and initiatives to achieve transaction participation targets.
8. Implement selling techniques to achieve conversion/transaction rate targets.
9. Communicate ongoing promotions, activities, memos, and bulletins following Power Talk guidelines regularly.
10. Check and validate proper implementation and execution of promotional and store activities.

1. Ensure policies, brand standards, grooming guidelines, and internal control procedures are communicated and implemented as per SOP.
2. Demonstrate strong analytical skills and understanding of systems and reporting.
3. Monitor store controllable expenses, supervise loss prevention, asset protection, and risk management; be accountable for inventory management.
4. Liaise with mall management and handle store documentation (reports, banking, refunds, exchanges, etc.).

1. Plan and monitor Personal Development Plans and role development interventions.
2. Identify, implement, and monitor team learning initiatives.
3. Review and discuss performance appraisals and personal plans of direct reports.
4. Implement action plans for employee engagement.

• Good knowledge of the beauty industry and trends; retail operational skills (stock, VM, systems, cash, etc.); computer skills.
• Management skills and people development.
• Empathy, customer service orientation, results-driven, leadership, and problem-solving skills.
• Excellent relationship skills.
• Integrity and trust; ability to deal with ambiguity.
• Proactive, team-oriented, and initiative-taking.

• Education: Bachelor’s or Master’s degree is a plus.
• Minimum Experience: Over 5 years in retail and team management within the beauty sector.

We’re here to provide excellent service, and a well-crafted, personalized CV can help boost your visibility. Our Talent Acquisition team considers both skills and values alignment with Respect, Integrity, Collaboration, and Excellence.