Salesforce Business Analyst jobs in United Arab Emirates

We have an opportunity as a Business Development Analyst within the regional Steering and Business Development Management teams. In this role, you'll be responsible for driving Etihad's B2B sales channel performance for an assigned portfolio of markets, working closely with local sales leadership, frontline sales, HDQ, Revenue Management, Commercial Enablement and other stakeholders in the pursuit of RASK and quality revenue maximization.

• Proactively identify quality revenue and RASK maximization opportunities based on data analysis
• Regular analysis and monitoring of market / competition for all segments and channels for assigned portfolio to identify threats and opportunities, with full commentary of performance drivers
• Contribute to the creation of action plans for assigned portfolio of markets
• Ensure that relevant market intelligence is regularly shared between local markets and HQ
• Drive positive engagement with local sales leadership, frontline sales, revenue management and other stakeholders
• Sales Strategy - Products & Programs
• Support and implement analytical techniques, procedures, and systems to improve the evaluation of sales strategies and actions, including the effectiveness of incentive/commission programs, economic evaluation of corporate agreements, private fares and related programs.
• Maintain a log of key Sales actions taken and measure the impact of each action in terms of market share, revenue tracking and incremental revenue estimation
• Sales Planning
• Drive robust sales planning ensuring country plans are completed in accordance with global guidelines.
• Support and maintain quality assurance of Etihad’s sales CRM, sales tools, and data sources

• University degree in a related discipline and minimum 3 years’ work experience in a related field
• Strong team player, with cultural awareness & understanding required
• Excellent analytical skills with a strong business acumen
• Advanced Excel and data modelling skills
• Excellent communication skills (verbal and written) / Interpersonal skills

Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world’s leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Together with Etihad’s codeshare partners, Etihad’s network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme and more. All this ties into Etihad’s ambitious Journey 2030 strategy. The airline plans to double its fleet size and triple the number of customers over the next six years as it sets out to be the airline everyone wants to fly!

To learn more, visit etihad.com

Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video/telephone before any formal offer. If you are asked for money, please treat it as fraudulent and contact ethicscompliance@etihad.ae