Senior IT Business Analyst

GALADARI BROTHERS CO. L.L.C; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading business group in the UAE is seeking a Senior IT Business Analyst to drive their digital transformation efforts. This role involves analyzing business needs, developing automation solutions, and managing IT projects. The ideal candidate has 5-7 years of experience, proficiency in ERP and Oracle systems, along with strong communication skills. The position is essential for aligning technology with strategic objectives and enhancing efficiency through innovative solutions.

Qualifications

• 5–7 years as a Business Analyst, Functional Consultant, and IT Project Coordinator.
• Strong experience with ERP systems and Oracle applications.
• Exposure to AI technologies like chatbots and predictive analytics.

Responsibilities

• Engage business units to identify challenges and opportunities.
• Develop RFPs for AI solutions and coordinate vendor assessments.
• Manage small-to-medium scale IT projects end-to-end.
• Create test plans and manage system testing.
• Maintain documentation and provide user training.

Skills

Business systems knowledge

Excellent communication

Stakeholder management

Problem-solving

Education

Bachelor’s degree in IT or related field

Tools

ERP systems

Oracle applications

CRM

BI tools

AI technologies

Job description

Position Title: Senior IT Business Analyst

Location: Dubai, United Arab Emirates.

Role Overview

The Senior IT Business Analyst plays a critical role in enabling Galadari Brothers Group’s digital transformation across multiple divisions. The role involves analyzing business requirements, identifying opportunities for automation and AI, and translating needs into scalable technology solutions aligned with the Group’s strategic objectives.

The ideal candidate will have strong knowledge of business systems, experience with ERP, Oracle, CRM, BI tools, and AI-based applications, along with excellent communication and stakeholder management skills.

Key Responsibilities

1. Business Requirement & Digital Opportunity Analysis

• Engage business units to identify challenges, gaps, and opportunities for automation or digital improvement.

• Conduct independent business requirement analysis and convert needs into functional requirements, user stories, and workflows.

• Assess AI and automation use cases to improve efficiency and customer experience.

• Collaborate with IT architecture and data teams to ensure integration with ERP, CRM, CDP, and other enterprise platforms.

2. Solution Evaluation & RFP Management

• Develop RFPs and evaluation frameworks for AI solutions, mobile apps, dashboards, and automation tools.

• Coordinate vendor assessments, demos, and documentation.

• Ensure proposed solutions align with IT governance, cybersecurity, and data privacy standards.

3. Project Management & Implementation

• Manage small-to-medium scale IT projects end-to-end.

• Work closely with vendors, internal IT teams, and business stakeholders to ensure timely delivery.

• Track project risks, dependencies, and progress updates.

4. Testing & Quality Assurance

• Create test plans and manage system testing aligned with business and AI model requirements.

• Facilitate UAT and validate solution performance and user experience.

• Conduct post-implementation reviews and ensure successful adoption.

5. Documentation, Training & Change Management

• Maintain BRDs, FRDs, SOPs, test cases, and enhancement documentation.

• Provide user training and support for new systems and AI-driven applications.

• Gather feedback to drive continuous improvement and solution optimization.

Required Qualifications & Skills

Education

Bachelor’s degree in IT, Computer Science, Information Systems, or related field.

Experience

5–7 years as a Business Analyst, Functional Consultant, and IT Project Coordinator.

Strong experience with ERP systems, Oracle applications, CRM, BI tools, and automation platforms.

Exposure to AI technologies (chatbots, predictive analytics, NLP) preferred.

Experience in large diversified groups or consulting firms is highly desirable.

Key Competencies

Strong business systems knowledge

Excellent communication and documentation skills

Ability to independently analyze and translate business requirements

Blend of technical and business understanding

Stakeholder and vendor management

Process mapping and problem-solving