Business Relations Specialist

Meydan Free Zone; Dubai; On-site; AED 80,000 - 100,000; Full time

Job summary

A leading business hub in the UAE is seeking a Business Relations Associate (B2B) to enhance sales and foster relationships with channel partners. The role involves achieving monthly targets, managing partner accounts, and ensuring client satisfaction. The ideal candidate has a Bachelor's degree, sales experience, and strong communication skills. This position offers a dynamic environment focused on entrepreneurship and innovation in Dubai.

Qualifications

• 1-2+ years of sales experience is required.
• Strong customer service skills and data management abilities are necessary.
• Proficiency in CRM software and Microsoft Office is essential.

Responsibilities

• Achieve monthly GP targets by converting leads into sales.
• Manage channel partner account portfolios and provide customer service.
• Maintain and regularly update details in the CRM system.

Skills

Sales experience

Customer service skills

Data management

Communication skills

Time management

Relationship building

Education

Bachelor’s degree

Tools

CRM software

Microsoft Office

Job description

The Business Relations Associate (B2B) role is focused on boosting sales, developing new business areas, and meeting monthly targets by proactively responding to leads from channel partners, creating a robust sales pipeline, forming strategic partnerships, onboarding new channel partners, and reactivating dormant and inactive channel partners.

Key Accountabilities

• Achieve consistent high sales performance by meeting monthly GP targets, effectively converting leads into sales, and reactivating dormant and inactive channel partners.
• Manage channel partner account portfolios by offering advice on optimal business setups and delivering excellent customer service to enhance satisfaction.
• Maintain and regularly update details in the CRM system to ensure efficient opportunity tracking and pipeline management.
• Provide clear and timely support for channel partner license applications, including gathering required documentation and explaining the application process.
• Demonstrate in-depth knowledge of the UAE business setup market to build credibility and serve as a trusted information source for clients.
• Build strong relationships with referral sources, pursue growth opportunities, and keep clients informed of application status and any issues, in collaboration with account managers and compliance teams.
• Build and maintain strong relationships with assigned channel partners to ensure engagement, loyalty, and consistent performance.
• Serve as the primary point of contact for partner queries, escalations, and support needs.
• Provide guidance, training, and regular updates to partners on products, services, and policies.
• Support the onboarding of new channel partners by ensuring all documentation, agreements, and profiles are completed accurately.
• Maintain accurate records of partner interactions, applications, and transactions.

To join our team, you will have:

• Bachelor’s degree.
• Valid driver's license and own vehicle.
• 1-2 + years of sales experience.
• Proficiency in using CRM software.
• Strong customer service skills and data management abilities.
• Proficiency in Microsoft Office.
• Strong communication, listening, and negotiation skills for effective client interactions.
• Excellent organizational skills with the ability to identify and resolve issues.
• Effective time management and organizational abilities.
• Customer‑centric mindset.
• Strong relationship‑building and networking skills.

Language skills

• English.
• Any other language is desirable.

Our Vision is to be the world‑class hub for entrepreneurship and innovation in the region. If you are ready to be a part of that journey, we would love to hear from you!