Research Technician jobs in United States

• Diagnose and resolve hardware and software issues for end-users, ensuring minimal downtime and optimal productivity.
• Install, configure, and maintain operating systems and applications, tailoring setups to meet specific user requirements.
• Monitor network performance and troubleshoot connectivity issues, maintaining seamless communication across the organization.
• Conduct regular system updates and security patches, proactively mitigating vulnerabilities and ensuring compliance.
• Assist in the implementation of IT policies and procedures, contributing to a structured and efficient IT environment.
• Provide technical support via phone, email, or in-person, delivering exceptional customer service and user satisfaction.
• Document technical processes and solutions in a knowledge base, enhancing team efficiency and knowledge sharing.
• Collaborate with other IT team members on projects, sharing insights and expertise to drive successful outcomes.
• Manage inventory of IT assets and equipment, ensuring accurate tracking and timely replacement of outdated technology.
• Train end-users on new technologies and software, empowering them to maximize their IT resources effectively.

Desired Candidate Profile

• Driving licence is required.
• A degree in Information Technology, Computer Science, or a related field is preferred for a solid foundational knowledge.
• A minimum of 2 years of experience in a similar IT support role, showcasing hands-on experience in problem-solving.
• Proficiency in English is required; knowledge of additional languages is a plus to cater to a diverse user base.
• Experience in a fast-paced corporate environment is advantageous to understand the dynamics of business IT needs.
• Strong technical skills in hardware troubleshooting, network configuration, and operating systems are essential.
• Excellent interpersonal skills are necessary to communicate effectively with users of all technical levels.
• Ability to work independently and as part of a team, demonstrating flexibility and adaptability in various situations.
• Physical ability to lift and transport IT equipment is required to assist with hardware installations and upgrades.

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Apricot Towers Dubai SIlicon Oasis PO Box 46105, Other, United Arab Emirates (UAE)