Technical Support Engineer - Building Automation Systems Controls

Johnson Controls; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

A leading technology firm is seeking a Technical Support Engineer in Dubai to provide advanced technical support for Building Automation Systems. You will set up a support program, assist customers with technical queries, and provide feedback to product teams. The ideal candidate has a Bachelor's degree in Electrical/Electronics Engineering, at least 5 years of experience in technical support, and strong knowledge of BAS & Controls. Fluency in English is required, and knowledge of Arabic is an advantage.

Qualifications

• Minimum 5 years of technical support experience in Controls/Building Automation Systems.
• Strong BAS & Controls technical knowledge.
• Fluency in English; Arabic is an advantage.

Responsibilities

• Set up a support program to assist customers with technical queries.
• Provide feedback to product management based on reported issues.
• Engage in continuous learning opportunities.

Skills

Technical support experience

BAS & Controls knowledge

Problem-solving skills

Data/analytics-driven

Customer-oriented attitude

Education

Bachelor degree in Electrical/Electronics Engineering

Job description

What you will do

The MEA Technical Support BAS & Controls is an advanced technical support role reporting to the Sales Operations Manager. It is a key role for the MEA region to support our sales & growth initiatives by providing technical support field support technical updates application assistance on current discontinued products and training services for our BAS & Controls Customers.

As a member of this team you will work within a dynamic environment that provides a platform for you to have immediate impact on our customer experience.

How you will do it

As a Technical Support Engineer you will set up a support program to provide accurate and timely assistance to our customers with your technical expertise covering both presales and post commissioned technical queries. You have an in‑depth technical knowledge of Controls/Building Automation Systems. You will be supported through continuous learning opportunities and new product launches. This person will also provide feedback to our product management and product engineering teams based on issues that are reported through the technical support channel.

You are a natural self‑starter problem solver and data/analytics driven with the ability to explain technological concepts to a nontechnical audience combined with a customer‑oriented attitude.

Required qualifications

• Bachelor degree in Electrical / Electronics Engineering or equivalent
• Minimum 5 years technical support experience in Controls/Building Automation Systems.
• Strong BAS & Controls technical knowledge and recent experience in pre & post technical sales support for sales team channel partners, consultants, distributors and end users.
• Technical acumen with commercial understanding.
• Flexible in travelling.
• Ability to drive in UAE.
• Fluent in English; Arabic is an advantage.

Preferred qualifications

• Experience working with the Johnson Controls Facility Explorer System, Metasys System or Tridium Niagara product line (although not necessary would be an advantage).
• Experience with programming and troubleshooting programs in HVAC field controllers and/or SCADA systems.
• Knowledge and experience of working with protocols used in the HVAC business such as Modbus, BACnet, LonWorks, KNX and MBus.