Quality Engineer jobs in United Arab Emirates

Company Description

A unique ownership product offering the opportunity for five-star holidays in choice destinations. The vacation lifestyle is yours to explore with Anantara and affiliated destinations, from one exotic locale to the next, for your family today and generations to come.

The Officer– Quality Assurance and Administration is responsible for conducting a complete Quality Assurance overview with the AVC Ownership purchasers from contract initiation to closure. This involves addressing post-sale concerns, responding to questions, and providing a thorough verification and acknowledgment overview of the pertinent facts related to Ownership obligations, and ensuring accurate completion of all company and/or governmental documents governing new Ownerships, including the Sales & Purchase Agreements and Instalment Contracts.

The goal is to ensure that the purchasers’ concerns are addressed and by the end of the process the purchasers have a clear understanding of their Ownership obligations, fostering comfort with their decision to purchase.
Further responsibilities include contract creation and related tasks and supporting the Sales Centre in other administrative and operational duties.

Flexibility is essential as the role may involve taking on additional duties to contribute to the overall efficient and effective operation of the Sales Centre.

Key Responsibilities:

Key Performance Indicators:

• Accuracy and timeliness of contract data entries.
• Timeliness in following up with any outstanding documentation and/or issues in relation to unclosed contracts, ensuring contracts are closed on schedule.
• Timeliness in addressing and resolving purchasers’ concerns.
• Attainment of high internal and external customer satisfaction, by always presenting oneself in a courteous and respectful manner.
• Good standards of grooming, personal hygiene, dress code and maintains punctuality.

• Excellent written and oral communicative skill in English and Arabic
• Excellent listening skills
• Comprehensive knowledge of the AVC product, including being fully conversant with all Club documents & agreements (disclosure statement, reservation guidelines etc.).
• A high level of attention to detail in relation to documentation and numeracy.
• Negotiation and persuasion techniques.
• Patience and understanding, especially with any language related barriers.
• Basic understanding of loan financing.
• The ability to identify issues, investigate problems, and propose effective solutions.
  

Education &/or Experience:

• Bachelor’s degree or higher
• Previous experience relating to quality assurance, contract creation/management, administration and/or compliance, preferably with a hospitality or customer service orientated business is desirable.
• Finance background is desirable.

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