Quality Assurance Engineer jobs in United Arab Emirates
Officer - Quality Assurance Contract Administration Arabic - English speaking
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Officer - Quality Assurance Contract Administration Arabic - English speaking
Job summary
A leading hospitality company in Dubai is seeking an Officer Quality Assurance and Administration to oversee contract management and address purchaser concerns. This full-time role requires excellent communication skills in both English and Arabic, along with previous experience in quality assurance or administration. The ideal candidate will ensure accurate contract documentation and provide operational support to enhance customer satisfaction.
Qualifications
- Experience in quality assurance and contract management.
- Familiarity with documentation and compliance-related tasks.
- Ability to propose effective solutions.
Responsibilities
- Conduct Quality Assurance overview with purchasers and address concerns.
- Create and manage contracts ensuring accuracy.
- Maintain communication with purchasers as the primary contact.
Skills
Education
The Officer Quality Assurance and Administration is responsible for conducting a complete Quality Assurance overview with the AVC Ownership purchasers from contract initiation to closure. This involves addressing postsale concerns responding to questions and providing a thorough verification and acknowledgment overview of the pertinent facts related to Ownership obligations and ensuring accurate completion of all company and/or governmental documents governing new Ownerships including the Sales & Purchase Agreements and Instalment Contracts.
The goal is to ensure that the purchasers concerns are addressed and by the end of the process the purchasers have a clear understanding of their Ownership obligations fostering comfort with their decision to purchase.
Further responsibilities include contract creation and related tasks and supporting the Sales Centre in other administrative and operational duties.
Flexibility is essential as the role may involve taking on additional duties to contribute to the overall efficient and effective operation of the Sales Centre.
Key Responsibilities:
Key Performance Indicators:
- Accuracy and timeliness of contract data entries.
- Timeliness in following up with any outstanding documentation and/or issues in relation to unclosed contracts ensuring contracts are closed on schedule.
- Timeliness in addressing and resolving purchasers concerns.
- Attainment of high internal and external customer satisfaction by always presenting oneself in a courteous and respectful manner.
- Good standards of grooming personal hygiene dress code and maintains punctuality.
Qualifications :
- Excellent written and oral communicative skill in English and Arabic
- Excellent listening skills
- Comprehensive knowledge of the AVC product including being fully conversant with all Club documents & agreements (disclosure statement reservation guidelines etc..
- A high level of attention to detail in relation to documentation and numeracy.
- Negotiation and persuasion techniques.
- Patience and understanding especially with any language related barriers.
- Basic understanding of loan financing.
- The ability to identify issues investigate problems and propose effective solutions.
Education &/or Experience:
- Bachelors degree or higher
- Previous experience relating to quality assurance contract creation/management administration and/or compliance preferably with a hospitality or customer service orientated business is desirable.
- Finance background is desirable.
#LIAC1
Remote Work :
No
Employment Type :
Fulltime
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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