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Project Coordinator jobs in United Arab Emirates
CX Lead and Project Manager.Injaz - Client Experience and Conduct - Retail and Treasury.Client [...]
Stryker Corporation
United Arab Emirates
On-site
Confidential
19 days ago
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Assistant Project Manager UAEN
GAL GLOBAL AEROSPACE LOGISTICS
Abu Dhabi
On-site
AED 120,000 - 200,000
19 days ago
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Connect with headhunters to apply for similar jobsProject Manager - Professional
Skidmore, Owings & Merrill
Dubai
On-site
AED 120,000 - 200,000
23 days ago
Technical Digital Project Manager - Hybrid (Dubai or Remote)
GTECH Information Technology LLC
Dubai
Remote
AED 120,000 - 200,000
23 days ago
External Project Manager (Full Time)
RM Staffing B.V.
Fujairah City
On-site
AED 275,000 - 349,000
25 days ago
Senior Project Manager
Peergrowth Consultancy Co.
Ras Al Khaimah
On-site
AED 120,000 - 200,000
25 days ago
IT Project Manager Job at DP World | Apply Online 2025
Newspaper WordPress
United Arab Emirates
On-site
AED 120,000 - 200,000
28 days ago
Senior Project Manager / Program Manager (Data Centre Construction)
Linesight
Dubai
On-site
AED 200,000 - 300,000
16 days ago
CX Lead and Project Manager.Injaz - Client Experience and Conduct - Retail and Treasury.Client [...]
Stryker Corporation
United Arab Emirates
On-site
Confidential
Full time
19 days ago
Job summary
A leading medical technology company in the United Arab Emirates is seeking a customer experience specialist to enhance client satisfaction through improved digitized experiences. The ideal candidate should be analytical and proactive, with a strong customer-centric approach. Responsibilities include collaborating with teams, analyzing customer feedback, and delivering projects on time. This role is crucial in optimizing the user experience for clients.
Qualifications
- Professional, proactive, and courteous in communication.
- Strong analytical ability to provide insights and resolutions.
- In-depth understanding of retail banking products and services.
Responsibilities
- Improve customer satisfaction through digitized experiences.
- Collaborate closely with other team members and departments.
- Analyze customer feedback to enhance service standards.
Skills
Customer-centric approach
Strong analytical ability
Stakeholder engagement
Problem resolution
Job description
Job Description
- Able to produce and exercise rigorous test procedures and recognize errors
- Ensure all journey designs are customer centric and respond to client feedback and needs
- Undertake and present user experience research to feed into the design to ensure the optimal user experience
- Understanding of the customer journey end-to-end
- Foster innovation and customer and audience focus to ensure the Department's digital experiences are contemporary, innovative, and meeting customer needs
- Detect and track digital / processes defects and inconsistencies
- Provide timely solutions where gaps identified
- Foster customer and frontline feedback to enhance customer experience
- Analyze client's data / information to enhance customer experience
- Responsible for running and delivering all projects under the umbrella of RBG CXCG
- Ensure that all projects are delivered on-time, within scope and within budget
- Assist in the definition of project scope and objectives, involving all relevant internal stakeholders and ensuring technical feasibility
- Develop a detailed project plan to monitor and track progress
- Establish and maintain relationships with third parties/vendors
Responsibilities
- Improve Customer Satisfaction through improved digitized experiences
- Improved CX through key participation in journey design and testing impacting client experience
- Enhances CX metrics across the board
- collaborate closely with other team members and departments
- Interact with customers and analyze their feedback
- Work across all levels, functions and divisions to enhance service standards
- Escalate concerns to management and when required
Qualifications
- Should be professional, proactive and customer centric. Courteous and respectful in communication while being empathetic & sensitive to customer needs
- Strong Analytical ability to analyze and comprehend situations and data to provide logical insights, resolutions and recommend process and product improvements
- Should possess exceptional abilities to handle complexities of stakeholder engagement with regards to problem resolution
- In depth understanding of Retail Banking products and services, processes and system complexities
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.