65

Performance Manager jobs in United Arab Emirates

CX Performance Lead: Data-Driven Service Excellence

Black Pearl Consult

Dubai
On-site
AED 120,000 - 200,000
30+ days ago
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Dubai Gold Trading & Sourcing Lead — Performance Rewards

Odell Gold and Commodities Trading and Investment LLC-FZ

Dubai
On-site
AED 367,000 - 515,000
30+ days ago

Growth Marketing Lead — Performance, CRM & SEO (Hybrid)

IBMC

Dubai
On-site
AED 120,000 - 200,000
30+ days ago

Citigold Acquisition Specialist

22333 Citibank N.A. UAE - GCB Multiple Ledger

Dubai
On-site
AED 120,000 - 180,000
30+ days ago

VP, Islamic Banking Strategy & Performance

First Abu Dhabi Bank

Abu Dhabi
On-site
AED 60,000 - 120,000
30+ days ago
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Senior Oracle Cloud Project Manager - Remote & Flexible

Ll Oefentherapie

Dubai
Remote
AED 293,000 - 368,000
30+ days ago

RecruiterTalent Acquisition Specialist

Malaak Homecare

Dubai
On-site
AED 120,000 - 200,000
30+ days ago

Trader - Commodities

Gateway

Dubai
On-site
AED 180,000 - 250,000
30+ days ago
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Senior Planning Engineer: Schedule Performance & Recovery Lead

Hill International

Abu Dhabi
On-site
AED 120,000 - 200,000
30+ days ago

Performance Management Specialist

BlackStone eIT

Sharjah
On-site
AED 120,000 - 200,000
30+ days ago

Oracle Core & Apps DBA — HA & Performance Specialist

IT People Gulf

Dubai
On-site
AED 293,000 - 368,000
30+ days ago

Audit Performance Lead: Compliance & Improvement

Skills Hub Recruitment Solutions

Abu Dhabi
On-site
AED 60,000 - 100,000
30+ days ago

Senior Energy Performance Consultant | Global Impact

Yokogawa

Abu Dhabi
On-site
AED 200,000 - 300,000
30+ days ago

Strategic Major Account Manager - Cybersecurity (FLEXWORK)

Palo Alto Networks

Abu Dhabi
On-site
AED 300,000 - 400,000
30+ days ago

Head of Customer Service

Caliberly

Dubai
On-site
AED 200,000 - 300,000
30+ days ago

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CX Performance Lead: Data-Driven Service Excellence
Black Pearl Consult
Dubai
On-site
AED 120,000 - 200,000
Full time
30+ days ago

Job summary

A leading consulting firm in Dubai is seeking a highly skilled Manager CX Performance Management to enhance customer experiences through data-driven insights and performance management. The ideal candidate should have 7–10 years of experience in performance management and a strong background in data analytics tools like Power BI and Tableau. You will lead a team, align CX metrics with KPIs, and drive continuous improvement initiatives across the government sector.

Qualifications

  • 7–10 years of experience in performance management or CX analytics.
  • Proven experience in managing CX metrics and improvement initiatives.
  • Strong knowledge of data visualization and reporting tools.

Responsibilities

  • Develop and report on CX KPIs and service-level metrics.
  • Manage a team of CX Performance Experts.
  • Align CX metrics with operational KPIs.

Skills

Analytical skills
Stakeholder management
Problem-solving
Results-oriented mindset

Education

Bachelor's degree in Business Economics or related field
Certifications in performance management or data analytics

Tools

Power BI
Tableau
Excel
VoC platforms (e.g., Medallia, Qualtrics)
Job description
A leading consulting firm in Dubai is seeking a highly skilled Manager CX Performance Management to enhance customer experiences through data-driven insights and performance management. The ideal candidate should have 7–10 years of experience in performance management and a strong background in data analytics tools like Power BI and Tableau. You will lead a team, align CX metrics with KPIs, and drive continuous improvement initiatives across the government sector.

* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.