Online Sales Manager jobs in United Arab Emirates

Job Description - Sales Manager - Leisure | Waldorf Astoria Dubai Palm Jumeirah (HOT0BNLM)

Job Description

Waldorf Astoria The Palm, Palm Jumeirah Road Crescent East, Dubai, Aa01

A Sales Manager – Leisure is responsible for driving revenue growth by developing and managing key accounts in the Leisure segment. This role involves identifying new business opportunities, building strong client relationships, and ensuring the successful execution of sales strategies in line with the hotel’s luxury standards.

The role requires a proactive, strategic approach to cultivating new business, strengthening existing relationships, and positioning the hotel as a preferred luxury destination for discerning travelers.

What will I be doing

The Sales Manager – Leisure requires a strategic approach to sales, market analysis, and competitor activity to recommend strategies that keep the hotel a leader in the marketplace. Responsibilities include developing future and repeat business and engaging customers to position the hotel as a preferred leisure destination. Specific tasks include:

• Proactively sourcing and securing new leisure business through travel agencies, tour operators, wholesalers, online luxury travel platforms, and consortia networks.
• Developing, managing, and growing long-term relationships with leisure travel partners to drive repeat and referral business.
• Conducting sales calls, virtual and in-person meetings, site inspections, and hotel presentations tailored to the luxury leisure market.
• Representing the hotel at international and regional trade shows, roadshows, networking events, and travel fairs as a brand ambassador.
• Collaborating with marketing and PR teams to create tailored promotions, packages, and seasonal campaigns appealing to high-end leisure travelers.
• Preparing and negotiating rate proposals and contracts to ensure profitability and alignment with hotel revenue strategies.
• Tracking market trends, competitive activity, and travel behaviors to refine and improve the leisure sales approach.
• Working closely with Revenue Management to optimize rate structures and availability for leisure channels.
• Providing personalized service and seamless communication to leisure guests and travel partners to exceed expectations and foster brand loyalty.
• Coordinating with Front Office, Reservations, and Operations to ensure smooth guest experiences from pre-arrival to post-departure.
• Meeting and exceeding personal and team sales targets through proactive pipeline management and strategic account development.
• Maintaining accurate sales reports, account plans, and business forecasts to support data-driven decisions.

What are we looking for

A Sales Manager - Leisure working for Waldorf Astoria Hotels and Resorts should embody the values of excellent guest service and teamwork. The ideal candidate will have:

• Minimum 3–5 years of experience in leisure sales within a high-end or luxury hotel, resort, or destination management company.
• A proven track record of achieving and exceeding leisure sales targets, with strong relationships with premium travel agents, luxury tour operators, and global travel consortia.
• Deep knowledge of the international and local leisure travel markets, including industry trends and consumer behaviors.
• Familiarity with luxury travel networks such as Virtuoso, Traveller Made, Signature Travel Network, etc.
• Strong commercial acumen, strategic thinking, and the ability to identify opportunities and develop innovative sales strategies.
• Exceptional relationship management and client engagement skills, understanding high-net-worth travelers’ expectations.
• Excellent communication and presentation skills, both verbal and written.
• Highly organized with strong project management skills, capable of handling multiple accounts simultaneously.
• Ability to collaborate across departments to ensure seamless guest experiences.
• Proficiency in CRM tools, sales reporting systems, and Microsoft Office.
• Attention to detail and a commitment to delivering exceptional quality.
• Resilience and adaptability in a fast-paced environment.
• Formal training or certifications in Sales, Hospitality, or Business Administration preferred.

What will it be like to work for Waldorf Astoria Hotels & Resorts

Waldorf Astoria offers an environment of personalized service and exceptional guest experiences. If you value personalized attention and delivering high-quality service, you could be the perfect fit for our team!