Library Technician jobs in United States

IT Support

• Provide first level support for all kinds of IT and information security incidents.
• Manage all support requests from all channels by logging and routing incident and service tickets to appropriate IT teams.
• Perform troubleshooting and provide timely technical assistance to users for resolving technical issues and faults.
• Support IP telephony, video conferencing, and other converged media systems.
• Operate, monitor, and prioritize security systems, including CCTV cameras and biometric systems within the IT Data Centre.
• Assist guests and visitors at GCAA premises with technical support.
• Configure, install, and troubleshoot all Microsoft products, third-party software, account software, HR ID software, licensing software, e-archiving software, desktops, laptops, printers, scanners, Cisco IP phones, and other IT peripherals/devices.
• Manage the IT Helpdesk ticketing system.
• Configure and support Blackberry enterprise applications and devices.
• Provide infrastructure support for desktops and printing solutions through diagnosis and preventive maintenance.
• Deploy and support antivirus and approved software on client machines.
• Manage biometric attendance systems and hardware across all locations.

User Training and System Awareness

• Respond to user inquiries via in-person, email, and telephone regarding system operation.
• Train users on new software and hardware.
• Assist users in filling out new e-forms such as UAF, RFC, and e-Archival.
• Provide new employees with ID and password documentation.

Asset Management

• Maintain inventory of desktops, laptops, CDs, DVDs, VOIP phones, Blackberries, printers, scanners, photocopiers, servers, and network devices.
• Manage disposal of IT-related data securely.

Documentation

• Archive IT-related documents electronically.
• Update the IT knowledge base.
• Follow up on all IT electronic requests from initiation to resolution.

Reporting

• Prepare functional reports accurately and timely, meeting GCAA standards.

Health, Safety, and Environment

• Ensure compliance with health, safety, quality, and environmental procedures to guarantee safety, legal compliance, and environmental responsibility.

Other Tasks/Accountabilities

• Perform additional tasks related to the role as requested by management to achieve organizational objectives.