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Junior Corporate Team Member Marsh Middle East
Marsh McLennan
Dubai
Hybrid
AED 60,000 - 80,000
9 days ago
Connect with headhunters to apply for similar jobsLets begin Director -Business Development Representative 7588
Moody's Corporation
Dubai
On-site
AED 300,000 - 450,000
9 days ago
Head – Financial Planning & Analysis – FMCG/Telecom
Embark Pace
Dubai
On-site
AED 293,000 - 441,000
9 days ago
Associate Director – Client Service & Engagement
Emirates Investment Bank pjsc
Dubai
On-site
AED 300,000 - 400,000
9 days ago
Quality Assurance Officer - Compliance
Dicetek LLC
Dubai
On-site
AED 120,000 - 200,000
Full time
9 days ago
Job description
Overall responsibility of Complaints Quality Assurance evaluator would be to independently handle and drive:
Complaints Handling Quality Assurance
- Conduct quality assurance checks on standards of complaints casework, correspondence, and handling
- Analyze complaints to ensure Policies and Standard Operating Procedures are followed, ensure communication with customers (verbal and written) is consistent and of high quality
- Analyze the accuracy of decision making by the complaint handling staff and rate the quality of resolution provided.
- Accompany evaluations with meaningful and constructive feedback
MIS And Reporting
- Set up processes and systems to make working with data more efficient
- Research new ways to make use of data
- Present information generated from data to relevant stakeholders
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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