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Client Relations & Service Excellence Analyst
Job summary
A financial services company is seeking a Client Account Manager in Dubai, responsible for managing client relationships and ensuring customer satisfaction. The ideal candidate has 3-5 years of relevant experience, strong customer service skills, and a Bachelor's degree. They will engage with customers, resolve inquiries, and identify process improvements while ensuring compliance with regulations and policies. This role offers a dynamic environment for those who are self-starters and effective communicators.
Qualifications
- 3-5 years of relevant experience.
- Proficient knowledge of basic bank products such as deposit accounts and credit cards.
- Quick learner and team player.
Responsibilities
- Manage client account relationships and review customer needs.
- Ensure customer service activities adhere to policies and guidelines.
- Identify opportunities for process improvement to enhance customer satisfaction.
Skills
Education
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.