Maintenance Technician Elevators & Escalators

KONE; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading global technology company in Dubai seeks Maintenance Technicians who prioritize quality service and customer satisfaction. The ideal candidate has a diploma in engineering, 2-5 years of maintenance experience, and strong communication skills. This role involves ensuring equipment safety, performing regular maintenance, and proactive customer communication. Join a company that values innovation and employee engagement, offering a collaborative workplace and career growth opportunities.

Qualifications

• Minimum 2-5 years of solid Preventive Maintenance and Troubleshooting experience with a reputed elevator company.
• Good verbal and written English communication skills.
• Basic IT and digital foundation skills preferred.

Responsibilities

• Responsible for customer satisfaction through quality of service.
• Accountable for the execution of service visits respecting the quality standards.
• Responsible for accurate and real-time back reporting of work performed.

Skills

Customer satisfaction

Service mindset

Communication skills

Safety practices

Education

ITI/Vocational Certificate/Diploma Engineering in Electrical/Electronics/Automation

Job description

Certified as a Top Employer for UAE, Qatar, KSA, and Oman; KONE is dedicated to a better world of work and exhibits this through excellent people practices.

We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency from the team, putting our people first and creating a workplace that nurtures collaboration, diversity, growth, and well-being.

KONE Middle East, Turkey & Africa (KMTA) is embarking upon an exciting growth phase through direct presence in 7 regions. To complement our growth plans, we are looking for Maintenance Technicians with a service mindset to provide professional service to our customers. In this role, you will be at the core of KONE - an everyday hero who makes people's lives easier. You will work towards ensuring quality service, improving equipment safety and performance, and promoting regular and proactive on-site communication to the customer and the people using the equipment. As a maintenance technician, you will be performing regular maintenance checks and tasks as well as attending call-outs.

Responsibilities

Customer Relationship Management

• Responsible for customer satisfaction through quality of service and regular, proactive, and precise on-site communication (call-out ETA, job performed, etc.)
• Responsible for accurate and real-time back reporting of work performed (at the equipment level)
• Accountable for equipment safety and performance
• Accountable for identifying site risks and communicating them to his supervisor
• Accountable to take immediate action on-site in case of high-risk identification and to apply the escalation procedure
• Accountable for identifying unplanned service repairs based on the equipment needs

Service Operations

• Accountable for the end-users and the site safety
• Responsible for safe working practices and carrying out the operations according to maintenance instructions and safety instructions
• Accountable for the execution of the service visits (planned maintenance, call-outs, and service repairs) respecting the schedule and time limit (call-out), the quality standards, the time allocation, and the processes
• Accountable for raising sales leads to his supervisor
• Accountable for exact and timely back reporting of the work done according to the process
• Responsible for submitting timesheets based on the execution
• Responsible for keeping the service tooling, van, instruments, etc., safe, maintained, and in good condition
• Responsible for regular updates of his supervisor on all relevant information

Requirements

• ITI/Vocational Certificate/Diploma Engineering in Electrical/Electronics/Automation streams or equivalent
• Good verbal and written English communication skills
• Candidates with basic IT skills will be given a preference
• Candidates with basic digital foundation skills will be the right candidate for this position
• Minimum 2-5 years of solid Preventive Maintenance and Troubleshooting experience with a reputed elevator company is a must

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us, and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and daily practice. We follow ethical business practices and seek to develop a culture of working together where co-workers trust and respect each other. We are proud to offer a range of experiences and opportunities that will help you achieve your career and personal goals and enable you to live a healthy and balanced life.

KONE is an EEO employer.