It Support Analyst jobs in United Arab Emirates

At Amazon, we strive to be earth’s most customer-centric company where people can find and discover anything they want to buy online. We hire the world’s brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity. We are making history and the good news is we have only just begun. This is your chance to make history.

As an IT Technician, you will report to the IT Manager at your home site and work closely with the business, colleagues, and remote support teams to implement and maintain infrastructure elements. You will represent the ‘face of IT’ to the Business and thrive in providing world-class service to our customers. You will be a key part of a multinational, diverse team, delivering high-quality results and seeking continuous improvements.

Business Area: Operations – Fulfillment Centre and Logistics

The IT Operation team supports the IT Infrastructure at each Amazon site and provides IT support to our customer base.

• Day 1 opportunity – Be part of a team responsible for post-purchase customer experience.
• Opportunities for growth – Influence and shape the direction of our services.
• Engage in exciting projects and develop expertise in areas of interest.

Putting customers first, you will provide first-level support to ensure all IT equipment and infrastructure operate optimally, meeting departmental KPIs and SLAs across your site and remote locations.

• Ownership of health & safety standards, ensuring compliance with Amazon policies.
• Installation, maintenance, and support of IT equipment.
• Asset and inventory management.
• Coordinate with third-party vendors and external suppliers.
• Maintain high availability of IT infrastructure through proactive maintenance.
• Support site and team projects and initiatives.
• Conduct end-user equipment trials and testing.
• Assist senior engineers as needed.

Support shifts and occasional changes in working hours are required.

• Certifications such as CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware, AWS, or equivalent.

• 2+ years of support experience with Windows, Mac, or Linux in a corporate setting.

We are committed to an inclusive culture. If you need workplace accommodations during the application or onboarding process, please visit this link.

Company: Q-Express Documents Transport - G25

Job ID: A2821029