Housekeeping jobs in United Arab Emirates

MAIN DUTIES AND RESPONSIBILITIES:

• Prepare for daily VIPs arrivals in terms of room allocation, amenities and special requests of Guests.
• Keep Mis-en-place ready for VIP arrival (Reg.-cards, room keys, welcome drink)
• Register and process check in / out for all VIPs guests efficiently and professionally.
• Escort VIP gussets to their rooms.
• Update guest information into the computer after a complete check in.
• Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests’ departure.
• Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed
• Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time
• Resolve guests complaints / requests and liaise with the department concerned to ensure immediately follow up
• Handle issuance of guest room key cards and ensure effective control for guest security.
• Ensure that all messages, mails and packages are delivered to the guest room.
• Assist at the Information counter, Foreign Exchange and Business centre, as and when assigned.
• Have knowledge of the hotel rate codes, package, segmentation, discounts and how to handle each.
• Maintain continuous contact with hotel guest to ensure that any problem or complain are handle efficiently & courteously.
• Follow up with Bell desk regards shuttle Bus.
• Daily courteous calls to VIP rooms, so too with other guests.
• Report any unusual occurrences or requested to manager.
• Be aware of the hotel accident Prevention Policies.
• Ensure the cleanliness and neatness of front office area.
• Review log book, verify outstanding and follow up pending. Identify if any special assignment for the day
• Check Hotel situation, occupancy, functions, groups, VIPs.
• Re-announce VIP rooms to Housekeeping and F&B departments.
• Check if all departure details for the day have been taken, as well as for the next day.
• To arrange for bouquets, cake and cards in case of guest’s anniversary and birthdays.
• Check VIP rooms after amenities are placed.
• Coordinate with the lobby manager regards arrival & departure transport arrangements for the day.
• File daily guest relations report and documents systematically. Code : RHDXB-HR-JD-FO-0012 Publication date : 01.07.2012 Revision Date : 12 June 2019 Revision No : 2 Page No : 3 / 5 JOB DESCRIPTION : GUEST RELATIONS AGENT Rixos Hotels PREPARED BY CONTROLLED BY APPROVED BY HOTEL IMPLEMENTATION CONSENT
• At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations.
• Co-ordination and information with the Front Office, Housekeeping, F&B and especially with the General Manager regarding MIPs and VIPs.
• Reviews Guest Comments daily and takes contact if necessary and possible with the guest for direct action.
• To effectively handle all guest complaints concerning the Front Office in co-ordination with the Front Office Manager, taking corrective action to prevent recurrence and convert the guest into a repeat customer. Co-ordinate proper actions with other departments, informs General Manager where necessary.

Language Required: Russian, German

University Degree in Hotel Management , fresher or a minimum of 1 year experience in a similar role in a 5 star hotel.

• Competitive Salary and Compensation:

  Rixos Marina Abu Dhabi may offer a competitive salary that reflects the industry standards for similar positions.

• Training and Development Opportunities:

  Access to training programs and development opportunities to enhance skills and advance within the company.

• Career Advancement:

  Opportunities for career growth and advancement within the Rixos Hotels group.

• Health and Wellness Benefits:

  Comprehensive health insurance coverage.

• Employee Recognition Programs:

  Recognition programs to acknowledge and reward outstanding performance and dedication.

• Work-Life Balance:

  Policies and practices that promote a healthy work-life balance, including flexible scheduling where possible.

• Uniforms and Dress Code:

  Provision of uniforms or dress code guidelines for a professional and cohesive appearance.

• Social Events and Activities:

  Participation in social events, team-building activities, and employee gatherings to foster a positive work culture.

• Transportation Services:

  Transportation services.

• Employee Wellness Programs:

  Wellness programs, such as fitness classes or gym access, to promote a healthy lifestyle.