Assistant Front Desk Manager (Rooms Controller) - Front Office - Jumeirah Zabeel Saray

Jumeirah Group - Other locations; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury beachside resort in the United Arab Emirates is seeking an Assistant Front Desk Manager. The role involves optimizing room allocations to enhance guest satisfaction, coordinating with various departments for seamless operations, and ensuring personalized experiences for guests. Ideal candidates will have 1-3 years in relevant roles, be proficient in Opera PMS and Microsoft Office, and showcase strong communication and guest service skills. The position offers a competitive tax-free salary and comprehensive benefits.

Benefits

Colleague discounts on food and hotel stays

Comprehensive healthcare and life insurance

Paid annual flight from home country

Qualifications

• 1–3 years’ experience in Front Office, Reservations, or Rooms Division.
• Fluent in English; other languages are a plus.
• Analytical mindset.

Responsibilities

• Strategically allocate rooms to maximize occupancy and guest satisfaction.
• Prioritize pre-arrival arrangements for VIPs and special requests.
• Ensure personalized guest experiences through room management.

Skills

Proficient in Opera PMS

Microsoft Office

Guest service skills

Strong multitasking

Communication skills

Job description

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with opening of the iconic Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travellers.

About Jumeirah Zabeel Saray

Jumeirah Zabeel Saray is an exclusive beachside resort located in the west crescent of Palm Jumeirah in Dubai. Inspired by the palaces of the Ottoman Empire, the resort is home to the award‑winning Talise Ottoman Spa, a curated selection of restaurants, and family‑friendly experiences. Guests can also enjoy water sports, with a private jetty offering shuttle boat transfers to and from the mainland of Dubai.

About the Job

An exciting opportunity has arisen for an Assistant Front Desk Manager for Jumeirah Zabeel Saray.

Main Duties and Responsibilities

• In the capacity of Rooms Controller to strategically allocate rooms to maximize occupancy, revenue, and guest satisfaction while maintaining balanced room inventory across all categories.
• Coordinates pre-arrival arrangements by prioritizing VIPs, repeat guests, and special requests in collaboration with Housekeeping and other key departments.
• Ensures personalized guest experiences by matching preferences, managing room moves, and overseeing VIP amenities and welcome services.
• Acts as the central liaison between Front Office, Housekeeping, Sales, and Reservations to ensure smooth communication and efficient daily operations.
• Utilizes PMS and forecasting tools for accurate room management and reporting, supports paid upgrade strategies, and helps optimize overall room revenue.

About You

The ideal candidate for this position will have the following experience and qualifications:

1. 1–3 years’ experience in Front Office, Reservations, or Rooms Division.
2. Proficient in Opera PMS, Microsoft Office, and HotSOS.
3. Strong multitasking, communication, and guest service skills.
4. Analytical mindset; fluent in English, other languages a plus.

About the Benefits

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits include:

• Supportive and inclusive work environment
• Access to Learning & Development programs and clear pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Comprehensive healthcare and life insurance coverage
• Paid annual and flight from your home country
• Competitive tax‑free salary paid in UAE Dirhams (AED)