Front Office Executive - Hospitality Background

TGC Middle East; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading serviced workspace provider in Dubai is seeking an experienced Front Office Manager to ensure exceptional client experiences and manage reception operations. You will be the primary point of contact for all client requests and oversee daily operations including scheduling and housekeeping. The ideal candidate should have over 4 years of experience in a similar role within the UAE and possess strong customer service skills. Proficiency in MS Office is required.

Qualifications

• 4+ years experience in front office, hospitality, or serviced workspace operations.
• Strong customer service background with attention to detail.
• Proficient in MS Office and effective email communication.

Responsibilities

• Serve as primary contact for client requests, ensuring prompt support.
• Manage reception operations including scheduling and guest coordination.
• Maintain optimal presentation of meeting rooms and lounges.
• Support sales tours with professional reception presentations.

Skills

Client experience management

Reception operations

Customer service

MS Office proficiency

Job description

Key Responsibilities

• Client Experience & Front Office Management – Serve as the primary point of contact for all client requests, ensuring prompt, courteous, and professional support.
• Manage reception operations—handling calls, greetings, scheduling, guest coordination, printing/secretarial services, and meeting room logistics.
• Ensure seamless client experiences by maintaining service standards, supporting virtual and physical office users, and executing service requests accurately.
• Centre Presentation & Housekeeping Oversight – Maintain optimal presentation of all spaces including meeting rooms, lounges, and show offices.
• Oversee daily opening/closing routines, maintain inventory/consumables, and ensure the centre always meets corporate standards.
• Coordinate with housekeeping and support teams to ensure cleanliness, orderliness, and brand‑aligned visual experience.
• Administration & Documentation – Maintain updated client records, reception logs, telephone directories, CRM/ERP entries, and filing documentation.
• Support move‑in/move‑out processes, maintain administrative registers, and report maintenance issues promptly.
• Manage incoming/outgoing mail, catering orders, courier requests, stationery, and service charge documentation.
• Operational Sales & Revenue Enablement – Promote centre services through upselling/cross‑selling opportunities to enhance revenue.
• Handle meeting room queries, bookings, pre/post‑sales coordination, and client retention initiatives.
• Support sales tours through professional reception presentations and exceptional client interface.
• Compliance, Safety & Facility Management – Follow internal operational policies, crisis plans, safety procedures, and compliance requirements.
• Coordinate with onsite contractors/vendors and elevate operational issues efficiently.
• Participate in safety drills, maintain first aid readiness, and uphold emergency standards.

Qualifications

• 4+ years of front office, hospitality, or serviced workspace operations experience—preferably within UAE.
• Prior background in customer service roles with strong process adherence and administrative accuracy.
• Proficient in MS Office and professional email communication.