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Job summary
A leading medical technology company in Dubai is seeking a Technical Support Engineer to troubleshoot and maintain products. Candidates should have an engineering background and at least one year of relevant experience. Strong communication and technical skills in English are essential. Knowledge of basic IP networking and Arabic is preferred. This role offers an opportunity to work closely with internal and external customers.
Qualifications
- Fluency in both spoken and written (technical and medical) English.
- Min 1 year of relevant experience.
- Strong technical and analytical skills.
Responsibilities
- Troubleshoot company products and provide technical support to customers.
- Perform installation, setup and upgrades on company products.
- Fulfill service contracts with planned preventive maintenance visits.
Skills
Education
Tools
To troubleshoot company products and provide technical support to internal and external customers.
To undertake the servicing, repairing and preventive maintenance. of company products to the required standards ensuring all related procedures are followed.
To undertake the testing of company products and provide fully completed test and service reports.
To perform installation, setup and upgrades on company products as required.
To fulfill Service Contracts with planned Preventive Maintenance visits.
To ensure timely follow-up on all tickets / work orders.
To work with the appropriate support functions as well as the customers to schedule customer visits.
To escalate opportunities and issues, through appropriate channels and stay up to date on compliance and legal aspects related to his / her job on an ongoing basis.
Required:
Engineering background (Electrical / Electronic or Mechanical Preferred. Biomedical, Telecommunications, accepted)
Fluency in both spoken and written (technical and medical) English
Min 1 year of relevant experience
Strong technical and analytical skills
Strong communication skills
Computer skills / literacy
Preferred:
Basic IP Networking knowledge
Arabic language
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.