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Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail, and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia, and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration, and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview of the role:

• The purpose of the role is to deal with the inspection, diagnosing, and repair of vehicles using advanced diagnostic tools to identify the source of problems and repair vehicles using Fix it Right in order to improve customer retention in compliance with Original Equipment Manufacturer (OEM) and Al-Futtaim standards, deliver the revenue budgets, and impart technical knowledge to others such as new joiners and apprentices. The role is responsible for the entire customer journey in the workshop from receiving the service booking call to booking an appointment, receiving the car, repairing the car, and the handover and invoicing to the customer for Volvo in Dubai and Abu Dhabi.

What you will do:

• Responsible for diagnosis, general repair, and periodic maintenance with advanced general repair (AGR) and accessories fitment as per repair manual in order to achieve productivity, utilization, and set sold hours target.
• Create electronic warranty approval request in Dealer Management System (SAP).
• Start to end interactions with the customers during the entire customer journey, from the time of receiving the booking to the handover of the car and invoice.
• Proper usage of special service tools and general tools inventory.
• Responsible for delivery of the vehicle on promise delivery time or customer demand.
• Daily interactions with Andons and the Aftersales Manager to assist in developing technical skills in the team.
• Keep abreast of all the latest developments in automotive manufacturing and technical advancements.
• Thorough knowledge of parts and components installation.
• Well versed on (Original Equipment Manufacturer) OEM and Distributor standards.
• Ability to write technical reports on advanced general repair (AGR) cases after performing diagnosing.
• Ability to read and interpret complex documents such as safety rules, operating and maintenance instructions, repair manuals, and wiring diagrams.
• Capability to follow the system of quality control inspection to prevent or correct faulty workmanship which falls below the standard.
• Contributes to the success of the business by staying focused on own performance, sharing knowledge, expertise, and resources with others.
• Understands and works within protocol where necessary, and understands and performs to the requirements of Volvo.

Required Skills to be successful:

1. Automotive experience.
2. In-depth technical skills.
3. Experience with service and maintenance in the workshop.
4. Customer management experience and communication skills.

About the Team:

• Reporting to the Aftersales Manager and managing a team, will work closely with internal and external stakeholders.

What equips you for the role:

• Bachelor or Diploma in Automobile, Mechanical, Industrial, or related Engineering.
• IMI LV Master Technician (L3-4) or equivalent.
• High Level Brand Certification Eg: Diagnostic Master, Gold, L3 etc.
• 4-6 years as Light Vehicle Technician – of which at least 2 years as a Diagnostic Technician and some experience as Service Advisor in an automotive dealership.
• Basic knowledge of Electric Vehicles.
• Technical skills, customer relationship management skills, and user skills in tools and equipment.
• Proficient in Microsoft Office.
• Valid UAE driver's license.

About Al-Futtaim Automotive

A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with a presence in 10 countries across the Middle East, Asia, and Africa. Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing, and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo, and RAM as well as Electric vehicles. We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment. What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.