Drilling Supervisor jobs in United States

1. Maintain an open eye attitude at all times to enhance departmental performance.
2. Review VIP reservations, ensure proper handling of VIPs and groups, and manage amenity orders and guest resumes.
3. Monitor the handling of special reservation requests.
4. Handle or monitor guest feedback until full satisfaction is achieved.
5. Provide courteous, efficient call handling and service to meet and exceed guest expectations.
6. Receive and perform pre-shift handovers to ensure seamless communication.
7. Communicate guest needs promptly to relevant departments for seamless service.
8. Prepare in-room guest letters and communication documents as needed.
9. Assign rooms for arrivals and future reservations based on occupancy.
10. Coordinate with Housekeeping to block and prepare rooms for early arrivals.
11. Review VIP arrival reports for the next three days and update as necessary.
12. Deliver personalized service, using guest names to create memorable impressions.
13. Act as an in-house ambassador, establishing personal contact to enhance guest comfort and care.

In line with UAE localization regulations, Hilton Yas Island aims to meet and exceed UAE National hires as guided by MOHRE and DCT Abu Dhabi.

What are we looking for?

A Guest Relation Supervisor should:

• Have excellent communication and interpersonal skills
• Be committed to high-level customer service
• Be flexible and adaptable to various work situations
• Work well under pressure
• Be capable of working independently or in teams
• Have experience with MS Office and Outlook

Preferred additional capabilities include knowledge of hospitality.

Industry: Hotels, Hospitality

Departments: Chefs, F&B, Front Desk

Keywords: Guest Relations Supervisor

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