Reservation Supervisor

AccorHotel; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hotel chain in Abu Dhabi is seeking a Reservations Supervisor to lead the reservations team in delivering efficient and guest-focused booking services. You will be responsible for ensuring every reservation reflects the brand's luxury standards while optimizing revenue through effective strategies. The ideal candidate has prior experience in similar roles within luxury hotels, excellent communication skills, and strong leadership abilities. This position is full-time, and remote work is not available.

Qualifications

• Previous experience in a reservations role within a luxury hotel environment.
• Strong knowledge of hotel reservation systems.
• Excellent communication and interpersonal skills.
• Detail-oriented with strong organizational abilities.

Responsibilities

• Supervise daily operations of the reservations department.
• Handle guest reservations with accuracy and professionalism.
• Monitor room availability and booking trends.
• Train and motivate the reservations team.
• Handle escalated guest concerns effectively.

Skills

Strong leadership and team management abilities

Excellent communication and interpersonal skills

Detail-oriented with strong organizational skills

Strong knowledge of Opera PMS or similar systems

Tools

Opera PMS

Job description

As the Reservations Supervisor at Fairmont Bab Al Bahr you will be responsible for leading and supporting the reservations team to deliver seamless efficient and guest-focused booking services. You will ensure that every reservation reflects the brand's luxury standards while maximizing revenue opportunities through effective inventory management and upselling strategies. Your leadership will play a vital role in shaping the guest journey from the first point of contact to their arrival at the hotel.

Supervise the daily operations of the reservations department ensuring smooth and efficient processes.

Handle guest reservations with accuracy professionalism and a strong focus on service excellence.

Monitor room availability rates and booking trends to support revenue optimization.

Train coach and motivate the reservations team to uphold Fairmonts service standards.

Assist in implementing strategies to maximize occupancy and revenue while maintaining guest satisfaction.

Ensure all guest inquiries and requests are handled promptly and courteously.

Collaborate with Sales Front Office and Revenue Management to align on business goals.

Prepare reports and performance metrics related to reservations occupancy and revenue.

Handle escalated guest concerns and resolve issues effectively.

Qualifications:

• Previous experience in a reservations role within a luxury hotel environment is required.

• Strong knowledge of Opera PMS or similar hotel reservation systems.

• Excellent communication and interpersonal skills.

• Strong leadership and team management abilities.

• Detail-oriented with strong organizational and multitasking skills.

Remote Work:

No

Employment Type:

Full-time