HR & Talent Acquisition Specialist (Supervisor Level)

Sheraton Grand Hotel, Dubai; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A prestigious hotel in Dubai is seeking a proactive HR Specialist to support recruitment and maintain employee relations. The ideal candidate should possess a Bachelor's degree and strong interpersonal skills, as well as a commitment to ethical practices. Responsibilities include recruitment planning, compliance with UAE labor laws, and maintaining employee documentation. This role will suit an enthusiastic team player dedicated to enhancing the workplace environment.

Qualifications

• Experience in guest and customer service.
• Ability to learn and demonstrate new skills.
• Immaculate personal presentation and grooming.

Responsibilities

• Assist with recruitment planning and execution.
• Develop strong relationships with department heads.
• Ensure compliance with brand standards and UAE labor laws.
• Prepare and issue offer letters and contracts.
• Support HR projects like employee engagement.

Skills

Customer service orientation

Strong interpersonal skills

Detail-oriented

Team player

Self-confidence

Energy and enthusiasm

Education

Bachelor's degree

Tools

Hotel computer systems

Job description

HUMAN RESOURCES VISION

We will strive to create and maintain a community of winning talent which feels valued and lives the connection to the brand in whatever we do. We will provide the freedom and support where individuals can demonstrate their skills and abilities; grow and reach their potential in a performance reward driven environment. We will embrace diversity and inclusion and will act honestly and ethically in everything we do; aspiring to be the employer of choice.

POSITION PURPOSE

Under the guidance of the Director of Human Resources, you are responsible to provide a pro-active and supportive Human Resources service, upholding of the Hotel’s goals of GEI and Profitability. Ensures that the HR Department is approachable, helpful and meets the needs of our ‘internal guests’ at all times. The HR Specialist assists the Director of HR and HR team to develop and implement initiatives which embrace Starwood values and ensure that all employees are treated in a positive, fair and supportive manner throughout their employment.

ESSENTIAL FUNCTIONS

• Assist with recruitment planning and execution for all hotel departments.
• Develop and maintain strong relationships with department heads to understand staffing needs.
• Source candidates through various channels (job boards, social media, career fairs, internal referrals).
• Screen resumes, conduct interviews, and coordinate selection processes.
• Ensure compliance with brand standards and UAE labor laws during hiring.
• Prepare and issue offer letters, contracts, and onboarding documentation.
• Organize and participate in recruitment events and career fairs.
• Maintain accurate recruitment reports and dashboards.
• Support HR projects such as orientation programs, employee engagement, and succession planning.
• Maintain an ‘open door’ policy in HR and be personally available to all employees for work related problems, grievances, benefit requests, queries and suggestions.
• Provide an advice service to employees on HR policy, legal requirements, staffing issues, and act as an arbitrator where necessary.
• Provide contracts of employment or letters of confirmation (for changes to employment contact) for all associates on completion of fully authorized documentation. Ensure all casual documentation is completed and forwarded to payroll in a timely manner.
• Ensure all associate starting, change and termination information is accurately completed, entered onto the payroll system and communicated to the payroll department. Ensure Director of HR is informed of all starters, changes and terminations.
• Ensure all associate files are kept up to date - and to ensure confidentiality of associate information is maintained at all time, in line with Data Protection legislation.
• Update the Associate Handbook and other HR documentation (Master Staffing list, etc.) on a regular basis and utilize MyHR for communication wherever possible.
• Ensure all new associates are provided with all documentation, name badges, access card and other information ensuring a smooth introduction to the Hotel.
• Be responsible for informing payroll of all leavers. Ensure exit interviews conducted with all leavers, passing information to appropriate manager and provide analysis of exit interviews on a quarterly basis, to ensure proactive steps are taken to reduce employee turnover.
• Assist in creating monthly labor turnover report, quarterly HR report and any other reporting requirements.
• Ensure all HR, Quality and Training notice boards are kept up to date and look well presented at all times.
• Communicate relevant HR information to Department Heads and associates on a regular basis (Birthday listings, associate listings, etc.).
• Assist in planning and organizing generic social and community activities.
• Any other projects and/ or tasks as deemed necessary by your manager.

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES

We expect that you do have the experiences/ behaviors below. You:

• Totally embraces the philosophy of guest and customer service and owns the (internal) guests;
• Identify with the hotel’s brand and operating philosophy;
• Possess a warm and friendly demeanor;
• Strive to achieve satisfaction and delight of our associates;
• Are detail-oriented;
• Thrive on pride of work and its product;
• Play as a team to achieve common goals;
• Have immaculate personal presentation e.g. grooming and conversational ability;
• Demonstrate self-confidence, energy and enthusiasm;
• Have strong ability to learn skills, retain and demonstrate learning;
• Uphold ethical business practices.

QUALIFICATION STANDARDS

We do expect that you do have the experiences/ behaviors below. You:

• Totally embrace the philosophy of guest and customer service and own the guests;
• Identify yourself with the hotel’s brand and operating philosophy;
• Possess a warm and friendly demeanor;
• Strive to achieve satisfaction and delight of internal and external customers;
• Are detail oriented and hands on;
• Are a team player with strong interpersonal skills;
• Have the potential to develop into a leader, motivate and develop self and other associates;
• Demonstrate self-confidence, energy and enthusiasm;
• Have immaculate personal presentation e.g. grooming and conversational ability;
• Have knowledge of hotel computer systems and other IT related applications;
• Uphold ethical business practices.

EDUCATION

Bachelor degree required.

PSYCHICAL CONDITION REQUIRED FOR YOUR ROLE

• This job often requires sitting behind a computer for extended periods of time;
• This job often requires standing or walking for extended periods of time;
• This job often requires bending, reaching or lifting;
• This job requires operating computers and computerized equipment.

EMPLOYMENT CONDITIONS

• This job may require you to work on holidays and/ or weekends;
• This job may require you to work a shift other than a day shift, including first, second, and swing or overnight shift;
• This job often requires extended hours beyond a typical work week;
• This job requires you to conform to a conservative, formal grooming, attire and jewelry policy that will be monitored on a regular basis and may be addressed as seen fit by your manager;
• Sheraton Grand Hotel has a very strong commitment to safety and requires that you follow safety procedures closely;
• Our hotel has a no-tolerance policy regarding unlawful discrimination and harassment, and requires that you follow our anti-discrimination and anti-harassment policies.