Deputy Store Manager jobs in Indonesia

The Assistant Store Manager is responsible for supporting the Store Manager in the efficient operation of the store, achieving customer service standards, and implementing effective in-store execution to drive sales and profitability. This role requires the ability to analyze sales data to meet business targets, and strong communication skills to inspire the store team. Success relies on balancing operational functions, engaging staff, optimizing sales strategies, and maintaining company standards.

• Profit Financial
  • Lead, evaluate, and guide sales performance at store level, suggesting strategies to meet sales targets.
  • Facilitate monthly category sales meetings, updating staff on performance and suggesting improvement plans.
  • Execute strategies, ensuring full program implementation for exclusive products to meet sales goals, providing feedback on promotional effectiveness.
  • Initiate expense optimization plans and recommend measures to control store expenses.
  • Maintain shrinkage below tolerance levels by monitoring retail standards daily.
  • Drive, monitor, and review sales performance & recommend action plans to deliver agreed sales budget.
• Commercial
  • Oversee display implementation and timely restocking, ensuring availability.
  • Manage accurate inventory adjustments (GAP, Cycle Counts), adhering to service standards.
  • Ensure customer satisfaction surpasses expectations, handling queries and complaints professionally.
  • Promote loyalty programs, driving transaction participation.
  • Implement selling techniques to achieve conversion rates, communicating promotions regularly.
  • Validate proper execution of promotional activities and store initiatives.
• Process
  • Support store manager in keeping policies, brand standards, grooming guidelines, and internal control procedures communicated and implemented as per SOP.
  • Demonstrate strong analytical skills and understanding of the system and reporting.
  • Monitor store controllable expenses, supervise loss, asset protection, and risk management, and be accountable for inventory management.
  • Liaise with mall management and manage store documentation as appropriate (daily reports, banking, refunds, exchanges, etc).
  • Conduct cashiering duties as necessary.
• People
  • Assist with planning and monitoring Personal Development Plans and in-role development interventions.
  • Review and discuss performance appraisals and personal plans of direct reports.
  • Implement action plans for employee engagements.
  • Conduct competency building activities.
  • Complete and discuss performance reviews.

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Ability to manage and develop a cohesive team effectively.
• Proven track record in achieving sales targets and customer satisfaction.

• Bachelor's degree required.
• Minimum 2+ years of experience in retail and team management within the beauty sector.
• Strong knowledge of the beauty industry and current trends.
• Proficiency in retail operational skills, including stock management, visual merchandising, systems operations, and cash handling.
• Computer proficiency required.
• Management skills focused on people development.
• Empathy and customer service orientation.
• Results-oriented mindset with leadership and problem-solving skills.
• Excellent relationship skills, integrity, and trustworthiness.

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