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Work standard
Vendor Operations Supervisor
Descrizione del lavoro
A prominent e-commerce platform in Dubai seeks a Vendor Operations Supervisor to oversee and enhance third-party seller performance. Responsibilities include managing vendor operations, collaborating with internal teams, and monitoring vendor metrics. Candidates should have a Bachelor's Degree and 3+ years of experience in vendor operations or supply chain. Strong data analysis and communication skills are essential. Join a fast-paced environment where your proactive approach will drive solutions and improve vendor experiences.
Competenze
- 3+ years of experience in vendor operations, supply chain, or fulfillment roles.
- Strong understanding of vendor lifecycle management and fulfillment processes.
- Ability to manage multiple vendor relationships with attention to detail.
Mansioni
- Oversee and optimize performance of third-party sellers and vendors.
- Coordinate internal teams for vendor-related issue resolution.
- Monitor vendor performance metrics and provide feedback.
Conoscenze
Formazione
Strumenti
What you’ll do:
As a Vendor Operations Supervisor, you will be responsible for overseeing and optimizing the performance of third-party sellers and vendors on the noon platform. You’ll coordinate with internal teams and external partners to ensure smooth onboarding, order fulfillment, compliance, and service level performance.
- Supervise day-to-day vendor operations activities, ensuring timely and accurate order processing and fulfillment.
- Collaborate with internal teams including warehouse and Darkstores to troubleshoot and resolve vendor-related issues.
- Monitor vendor performance metrics such as absenteeism, attrition, shift timing adherence.
- Support new vendor onboarding by ensuring proper documentation, system setup, and process training.
- Identify operational inefficiencies and implement process improvements for better vendor experience and business performance.
- Provide regular feedback and performance reviews to vendors, helping them align with noon’s service expectations.
- Conduct audits on vendor campsites, transportation facilities.
- Prepare reports and analysis on vendor performance for internal review and strategic planning.
- Escalate high-impact issues and support resolution in coordination with key stakeholders.
- Ensure all operations align with company policies and customer service standards.
What you’ll need:
- Bachelor’s Degree in Business, Supply Chain, Operations, or a related field.
- 3+ years of experience in vendor operations, supply chain, or fulfillment roles, preferably in e-commerce or retail.
- Strong understanding of vendor lifecycle management and fulfillment processes.
- Proficiency in data analysis and reporting tools (Excel, Google Sheets; SQL is a plus).
- Excellent communication, negotiation, and problem-solving skills.
- Ability to manage multiple vendor relationships while maintaining high attention to detail.
- A proactive approach to identifying challenges and driving solutions.
- Comfortable working in a fast-paced, high-volume operational environment.
- Bachelor’s Degree
* Il benchmark retributivo si basa sugli obiettivi retributivi dei leader del mercato nei rispettivi settori. È pensato per orientare gli utenti Premium nella valutazione delle posizioni aperte e aiutarli a negoziare la propria retribuzione. Tale benchmark non è fornito direttamente dall'azienda, quindi la retribuzione effettiva potrà risultare anche notevolmente superiore o inferiore.