Floor Manager

AccorHotel; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hospitality company in Dubai is seeking a dedicated Restaurant Manager to ensure smooth operations and high guest satisfaction. The ideal candidate should have at least 2 years of management experience in restaurants, preferably in an upscale hotel environment. Strong verbal communication skills and the ability to multitask in a fast-paced environment are essential. This full-time position offers an opportunity to maximize sales potential through effective leadership and guest engagement.

Qualifications

• Minimum 2 years of management experience in Restaurants and Bars.
• Preferably experience in an upscale or lifestyle brand hotel.
• Strong verbal and written communication skills in English.

Responsibilities

• Ensure smooth day-to-day operations in the restaurant.
• Assist the leadership team in achieving high guest satisfaction.
• Maximize sales potential through upselling.

Skills

Management in Restaurants and Bars

Public contact experience

Multitasking

Attention to detail

Strong verbal communication

Teamwork

Job description

Responsibilities

• Ensure the day to day operation is smooth in the restaurant
• Assist the leadership team of the restaurant in achieving high guest satisfaction
• Guide and lead the server in the restaurant
• Perform the duties of Manager on a regular basis
• Maximize sales potential and encourage upselling in order to maximize rates
• Ensure cash floats are secured at all times
• Work within budgeted costs
• Minimize abuse of operating equipment
• Ensure that requisitions for supplies are completed, delivered and accounted for
• Minimize the use of overtime
• Ensure that there is enough operating equipment at all times
• Record all voids and report any payment discrepancies to the Restaurant Manager
• Follow company procedures when handling cash, credit cards and cheques
• See guests concerning all complaints and report all complaints to the Manager
• Liaise with colleagues over guests' requirements and needs
• Ensure handover at shift end and beginning
• Liaise with the Head Chef on a regular basis
• Liaise with Reception on a regular basis
• Gain customer feedback at all times
• Complete a full report of the day's events in the Management Report Book
• Create and maintain a personal and respectful rapport with regular guests
• Maintain a high customer profile and handle promptly and courteously all guest comments, questions, complaints, requests and enquiries, taking the necessary action steps and ensuring thorough follow‑through
• Familiarize yourself with guests' needs and requirements in order to ensure an efficient and friendly service
• Fanatical focus on quality and consistency in all areas: food and beverage quality, guest service, cleanliness, etc.
• Support all other revenue centres in the hotel such as Rooms and Events
• Be results driven and totally accountable
• Attend daily business review meetings, weekly strategic sales meetings, management meetings and other meetings as required/requested
• Undertake regular inspections to ensure that the company's assets are well maintained and protected
• Ensure that the business is seen as a respected, important member of the community by local influencers
• Carry out any other duties as are within the scope, spirit and purpose of the job as requested

Qualifications

• Minimum 2 (two) years management experience in Restaurants and Bars
• One to two years in a public contact position, preferably in an upscale or lifestyle brand hotel
• Enter and locate work related information using computers and/or point of sale systems
• Possess a gracious, friendly and fun demeanor
• Ability to multitask work in a fast‑paced environment and have a high level of attention to detail
• Strong verbal and written communication skills in English
• Maintain positive and productive working relationships with other employees and departments
• Ability to work independently and to partner with others to promote an environment of teamwork

Remote Work

No

Employment Type

Full‑time