Customer Support Specialist ofertas em Emirados Árabes Unidos

Bachelor of Business Administration (Management)

Nationality: Any Nationality

Vacancy: 1 Vacancy

Job Purpose:

In the assigned role of Key Account Manager, you will be responsible for acquiring and growing our most important key client accounts. You will build and maintain strong trusted relationships with clients, acting as the single point of contact for all key client matters. You will understand clients' needs clearly, work within the organization to ensure clients' timelines are met, and help clients to be successful.

1. Develop new key accounts and maintain existing key account relationships between major key clients and the organization.
2. Own an assigned list of key customers, named accounts, and other accounts. End-to-end ownership of key accounts and named accounts.
3. Identify new projects and orders in the pipeline with key accounts based on relationships and continuous communication.
4. Deliver year-on-year aggressive sales target growth for data communication products and solutions for industrial automation projects and applications within the Middle East Territory.
5. Understand and support key client requirements, resolve queries to gain maximum confidence, and maximize business profits.
6. Identify and develop local system integrators and partners to increase satisfaction of Easy World products and ensure successful implementation and support.
7. Drive the specification of Easy World in OEM design, end-user projects, and standards, ensuring our brands are registered/listed and approved by major end users/government entities.
8. Meet customers regularly and update them about our products and services.
9. Maintain the CRM system, ensuring all leads and opportunities are registered and followed up with relevant accurate data.
10. Work closely with procurement, logistics, finance, sales, and management teams for order placements, deliveries, finance payment collections, and exception approvals.
11. Maintain and share up-to-date knowledge of brands, systems, processes, and policies.
12. Follow all Easy World Group policies and procedures at all times.

1. Strong business acumen and commercial understanding.
2. Excellent interpersonal and social skills, with the ability to build a network and team environment within an organization.
3. Proficient in sales strategy, sales forecasting, market mapping, data analysis, and negotiation skills.
4. Prior work experience managing and developing key accounts, brand distribution, and identifying project prospects, with direct experience working with senior members in government sectors.
5. Technical knowledge of industrial automation, PLC, SCADA, networking, CCTV, and wireless technology.
6. Working experience with automation plants, electric power, water and gas utilities, oil & gas, transportation (road, airports, ports, railways, metro), and government sectors is preferred.
7. Competitive, self-driven, ambitious, goal-oriented, resilient, strategic thinker, and execution-driven.
8. Disciplined, focused, punctual, organized, and target-oriented.
9. Maintains excellent working relationships with colleagues, customers, suppliers, and vendors.
10. Willingness and flexibility to travel as per business requirements.

1. University degree in Sales/Business Management from a recognized university.
2. Prior experience in the distribution of industrial automation, networking, wireless, CCTV, and telecommunication product sales is preferred.
3. Thorough knowledge of local and international laws, regulations, and policies regarding customs, excise, taxes, and internal company processes.
4. 7-10 years of work experience as an Account Manager in a similar industry.