Customer Support Representative jobs in United Arab Emirates

Eligibility: Open to UAE Nationals (Emiratis) only

Term: Full-time | Permanent

Mission: Founded in 2013, FNA’s mission is to make the financial system safer and more efficient.

As our Client Success Manager, you will support the next phase of our growth in the Middle East, a key strategic region for FNA. This role is crucial for expanding our existing footprint in the region by deepening and broadening our network of relationships with leading government and financial organizations. You will leverage these partnerships to drive the adoption of our advanced technology, securing long-term commercial success and contributing to a safer, more efficient financial system in the region.

• You will serve as a key representative for FNA in the region. Your days will be dynamic and self-directed, with a focus on building and strengthening our strategic and commercial relationships with the central banks, financial authorities, the government, as well as private sector clients and partners.
• A fundamental part of your role will be planning and overseeing client projects, from initial proof-of-value (PoV/pilot) to full implementation. You will engage with stakeholders at all levels, both internally and externally, collaborating closely with our clients' teams and FNA’s subject matter experts to define requirements and ensure a seamless delivery experience. You will also cultivate a network of channel partners across the Middle East and APAC, extending our reach and capabilities.
• You will interface directly with FNA’s global leadership and cross-functional teams, providing essential reporting and insights from the region. In this role, you will have the unique opportunity to leverage your regional expertise and network to build FNA’s regional business, with a clear path to expanding your responsibilities and impact as the business grows.

• We are looking for a credible and dynamic leader to join our team. You are a self-directed and confident professional with a network of high-level decision-makers within key public and private organizations in the Middle East.

Must-Haves:

• An extensive network of contacts at senior levels within the region's financial, technology, or government sectors.
• Proven success in planning, managing and executing complex, national-level programs or projects to successful completion.
• A Bachelor's and Master's degree in relevant disciplines.
• Exceptional ability to work independently and thrive in a globally distributed, fully remote work environment.
• UAE National

Desired Skills:

• A background in or deep understanding of fields such as Digital Transformation, FinTech, Artificial Intelligence, Big Data, or Analytics.
• 10+ years of experience working within or leading functions connecting academia and research to solve real-world problems.
• Proven success in promoting and positioning programs or solutions that support national strategic initiatives, such as Emiratisation.
• Experience managing partner relationships.
• Own and deliver meaningful work with a global impact.
• Rapidly advance your career, thinking, and skills in a high-growth tech company.
• Collaborate with a diverse international team of innovative and high-achieving colleagues.
• Annual budget for personal and professional development.
• Flexible, remote working environment since company inception.
• International team off-sites.
• We reward curiosity, initiative, execution, and reliability with opportunity.

FNA was founded in 2013 to make the financial system safer and more efficient.

We solve critical problems facing financial institutions and systems with software products using cutting-edge graph analytics, digital twins, and AI. We deliver products for liquidity and payments optimization, financial stability & supervision, and national-level anti-fraud and financial crime efforts. With a global presence, FNA serves some of the world’s most significant financial institutions, financial market infrastructures, central banks, and national security organizations.