Customer Service Manager jobs in United Arab Emirates

The Contract Services Manager will be the single point of contact for contract handling related to Wynn Al Marjan Island outsourced service contracts.

1. Review and draft a wide range of contract documents such as Amendments, Statements of Work, and Schedules, including analysis of contract financial documents and existing terms and conditions.
2. Understand both strategic and operational goals and translate them into effective contracting practices.
3. Proactively assess critical contract obligations, provisions, gaps, and risk areas; advise on contract revisions to better meet client needs.
4. Prioritize and work independently with account teams and clients; mentor other contracting professionals.
5. Familiarity with outsourcing services contracting practices and standards.
6. Assist team leads with proposals, ensuring alignment with existing contracts and maximizing benefits from new business.
7. Negotiate and document additional business opportunities within the framework of complex outsourcing service contracts.
8. Assist Legal Counsel in providing contracts reviewed and drafted with legal input to user departments and service providers.
9. Gather feedback, collate comments, and provide legal-related information to Legal Counsel for advice.
10. Disseminate Legal Counsel's advice to facilitate contract negotiation and conclusion, ensuring legal and commercial accuracy.
11. Ensure the return of all original contracts to Legal and Contract Services for storage and retention.
12. Maintain archives of all contracts and legal documents in both hard and soft copies.

• Advanced Degree or Bachelor's degree with an equivalent combination of education and experience.

• 9+ years of relevant experience in construction, maintenance, projects, outsourcing, services engagement, and contract management.
• Strong understanding of global negotiation, contracting issues, regulations, and terms and conditions.
• Successfully managed at least 3-5 large services contracts or outsourcing deals.
• Experience in implementing strategic contract management tools and processes with large client and internal teams.
• Business and customer-oriented team player capable of forming alliances across global boundaries.
• Proven program management skills and leadership capabilities.

• Fluent in written and spoken English and Arabic.
• Strong influencing and interpersonal skills with effective communication.
• Proficient in MS Office; knowledge of Ironclad is an asset.
• Comprehensive knowledge of Contract Management, Negotiation, and Procurement.
• Knowledge of contract issues affecting regional or global projects.
• Expertise in the outsourcing industry.
• Ability to handle high volume of work, short deadlines, and complex governance structures.