Guest Experience Leader — VIP Service & Employee Perks

AccorHotel; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hospitality firm in Dubai is seeking a Guest Services Manager to oversee guest services operations. Responsibilities include managing guest feedback, training team members, and ensuring high-quality service delivery. Candidates should hold a Bachelor's in Hospitality and have 2-4 years of experience in the hospitality industry. This full-time position does not offer remote work, and employees enjoy various benefits including free stays at associated hotels.

Benefits

Free stays at all 25hours hotels

Generous discounts at bars and restaurants

Staff parties and events

Qualifications

• 2 to 4 years of experience in a Guest Services Manager role within the hospitality industry.
• Excellent command of English, both spoken and written.
• Hands-on experience in developing and implementing events in the hospitality sector.

Responsibilities

• Manage day-to-day operations of Guest Services to ensure efficient service.
• Handle customer complaints and feedback according to company standards.
• Train and mentor the Guest Relations team to improve performance.

Skills

Customer service orientation

Communication skills

Interpersonal skills

Problem resolution

Computer Literacy

Education

Bachelors Degree in Hospitality or relevant field

Tools

MS Office

Voice Mail Systems

Internet Protocol Television (IPTV)

Job description

A leading hospitality firm in Dubai is seeking a Guest Services Manager to oversee guest services operations. Responsibilities include managing guest feedback, training team members, and ensuring high-quality service delivery. Candidates should hold a Bachelor's in Hospitality and have 2-4 years of experience in the hospitality industry. This full-time position does not offer remote work, and employees enjoy various benefits including free stays at associated hotels.