Customer Service Manager jobs in Canada

Performs various tasks to facilitate the efficient admission process at the hospital, and adheres to established protocols and standards. Explains patient rights and responsibilities, registers patients in the Cerner system, updates patient information, and ensures accurate financial details entry. Liaises with the Insurance and Finance Department, collects payments, prepares cost estimates, and obtains pre-approvals for surgeries. Oversees bed allocations, communicates with nursing and surgical teams, and handles patient valuables and transfers. Performs documentation, staff orientation, office organization, and timely response to patient queries. Oversees billing procedures, insurance claims, and cash reconciliation, ensuring accuracy and compliance with hospital policies.