Customer Service Manager à United States

Service Delivery Director - MTU Engine & Power Generator

Service Delivery Director - MTU Engine & Power Generator

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Key Responsibilities :

Strategic Leadership & Planning

• Develop and implement comprehensive service strategies aligned with client's vision and market demands.
• Identify growth opportunities within the engines and construction sectors, fostering innovation and service diversification.
• Collaborate with senior management to set long-term goals and performance benchmarks.

Operational Excellence

• Oversee daily operations of the Engines and Construction Services division, ensuring adherence to quality standards and project timelines.
• Implement process improvements to enhance efficiency, reduce costs, and improve client satisfaction.
• Ensure compliance with health, safety, and environmental regulations across all projects.
• Manage the division's Profit & Loss (P&L) statements, ensuring financial targets are met or exceeded.
• Analyze financial reports to identify trends, forecast future performance, and make informed budgeting decisions.
• Optimize resource allocation to maximize profitability without compromising service quality.
• Lead, mentor, and develop a high-performing team of professionals across various functions within the division.
• Foster a culture of continuous improvement, accountability, and excellence.
• Conduct regular performance evaluations and implement training programs to enhance team capabilities.

Client & Stakeholder Engagement

• Build and maintain strong relationships with key clients, understanding their needs and ensuring service delivery aligns with expectations.
• Collaborate with internal and external stakeholders to drive business development and client satisfaction.
• Represent the division in industry forums, conferences, and networking events to enhance brand visibility and business opportunities.

Qualifications & Experience :

• Bachelor's degree in Business Administration, Engineering, or a related field; MBA or equivalent advanced degree preferred.
• Minimum of 10 years of experience in service management within the engines or construction industry, with at least 5 years in a senior leadership role.
• Proven track record of strategic planning, operational management, and financial oversight.
• Strong understanding of the UAE market dynamics and regulatory environment.
• Exceptional leadership, communication, and interpersonal skills.
• Strategic Thinking & Visionary Leadership
• Operational Excellence & Process Optimization
• Team Building & Talent Development
• Client Relationship Management
• Adaptability & Problem-Solving Skills

Seniority level

Seniority level

Director

Employment type

Employment type

Full-time

Job function

Job function

Customer Service, Project Management, and Engineering

Motor Vehicle Manufacturing and Oil and Gas

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Service Delivery • Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates