Client Development Specialist - Abu Dhabi

Loro Piana; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury retail brand in the United Arab Emirates seeks a Client Development Specialist (CDS) to enhance customer loyalty and relationship management. The role involves leading clienteling strategies, analyzing customer data, and training store staff on marketing tools like the myTOUCH app. Candidates should have 3-5 years of retail or CRM experience, excellent interpersonal skills, and fluency in English. This position offers an opportunity to drive customer engagement in a luxury sales environment.

Qualifications

• 3-5 years of experience in retail environment or CRM.
• Fluent in English, both spoken and written; other languages are a plus.

Responsibilities

• Lead daily, weekly, and monthly clienteling strategy for each Client Advisor.
• Support store staff performance.
• Responsible for development and improvement of store customers’ master data.
• Coordinate clienteling reporting tools to ensure KPI’s are achieved.
• Act as ambassador for the myTOUCH app usage.
• Liaise with EMEA Marketing team for events and CRM activities.
• Support CRM and myTOUCH training for Client Advisors.

Skills

Customer data analysis

Excellent interpersonal skills

Teamwork

Problem-solving skills

Flexibility

Good stress management

Tools

MS Office (PPT, Excel, Word)

Job description

Position

The CDS is a collaborative, positive individual passionate about luxury sales, and customer service. The CDS will be responsible for implementing marketing strategies and CRM programs delivered from EMEA Marketing Dept. She / He will partner with the Store Manager and the Deputy Store Manager to create a high performance clienteling culture, capabilities and programs to inspire the store team to proactively build strong relationship with their guest, aimed to increase customer loyalty and life time value and relationships

Job responsibilities

• In partnership with the store management, the CDS will lead the daily, weekly, and monthly clienteling strategy for each Client Advisor
• Support the store staff in their performance
• He / She is responsible for the development and the improvement of the store customers’ master data : data cleaning, data maintenance, data updates, data filling, merge duplicated profiles
• Coordinate all clienteling reporting tools provided by Marketing Team for the store team to ensure data capture, frequency, and retention KPI’s are being achieved by using the “myTOUCH”app for each Client Advisor.
• Be the point of reference and ambassador for the use of the “myTOUCH”app within the store and always ensure an increase and a better usage of the app
• Be the point of reference for EMEA Marketing team and WW Digital in store team for all events, CRM and myTOUCH project and activities
• Support on-going CRM and myTOUCHtraining, in the moment coaching, with existing and new Client Advisor

Profile

• 3-5 years with experience in retail environment or CRM
• Comfortable with customer data analysis and database.
• MS Office efficiency : PPT, EXECEL and WORD
• Excellent interpersonal, teamworking and problem-solving skills
• Good stress management, flexibility, and adaptability
• Fluent English, both spoken and written; other languages are a plus