Technical Account Manager (m/f/d)

Halian; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

An innovative technology solutions provider is seeking a Technical Account Manager to lead strategic accounts, especially in the Oil & Gas industry. This role requires over 8 years of experience in technical roles, specialization in Cloud Architecture and Data Analytics, and the ability to manage delivery projects and resolve complex technical issues. The ideal candidate will have a strong background in developing innovative solutions on AWS and creating data integration pipelines, with excellent communication skills in English.

Qualifications

• Over 8 years of experience in technical roles, such as Solutions Architect or Software Engineer.
• Proven experience managing key accounts and acting as a technical escalation point.
• Expertise in Cloud Architecture (AWS, Azure) and serverless computing.

Responsibilities

• Primary technical contact for strategic enterprise accounts.
• Lead solution support and resolve complex technical issues.
• Manage delivery projects and conceive new RFPs.

Skills

AWS

Cloud Architecture

Data Integration

Python

JavaScript

C#

PowerBI

Communication

Tools

AWS Lambda

DynamoDB

CloudFormation

Plotly.js

Streamlit

Job description

We are seeking a highly experienced and technically skilled Technical Account Manager (TAM) to manage our strategic accounts, particularly within the Oil & Gas industry, leveraging deep expertise in Cloud Architecture, Data & Analytics, and Software-as-a-Service (SaaS) solutions.

The ideal candidate has a strong background as a Solutions Architect or Software Engineer, with a proven track record of over 8 years building innovative solutions on AWS and specializing in the Internet of Things (IoT) and data integration pipelines. Experience delivering successful solutions in oil & gas, manufacturing, and prop-tech domains is highly desirable.

Key Responsibilities

• Serve as the primary technical contact and trusted advisor for top-tier enterprise accounts, potentially including global oil and gas customers.
• Actively lead solution support efforts, serving as the primary escalation point for customers to resolve complex technical issues.
• Manage delivery projects, new RFPs, and various customer engagement matters for assigned accounts.
• Provide technical expertise and advisory to enhance and develop solutions running on our industrial data platform.
• Provide customers with product demonstrations and build proof-of-concepts (POCs) in areas such as Gen AI agents, Data Integration & Modeling, Engineering diagrams parsing, and integration of IT data with 3D / Point Clouds.

Solution Architecture & Cloud Expertise

• Provide guidance on solution architecture, data modeling, and integration best practices for clients.
• Act as the expert on cloud services (AWS, Azure) and lead the planning and execution of platform migrations (e.g., GCP to Azure) and related solution management.
• Apply Infrastructure as Code (IaC) principles, developing templates (e.g., CloudFormation) for customer workloads.
• Implement AWS best practices for managing organizational accounts and optimizing cloud costs.
• Design and maintain data visualization solutions, including PowerBI dashboards and custom tools using technologies like Plotly.js and Streamlit.
• Contribute to the development of applications and microservices, demonstrating proficiency in languages such as JavaScript, Python, and C#.

Required Skills & Qualifications

• Over 8 years of experience in a technical role, such as Solutions Architect or Software Engineer.
• Proven experience managing key accounts and serving as a technical escalation point.
• Expertise in Cloud Architecture (AWS, Azure) and experience with serverless computing and services like AWS Lambda and DynamoDB.
• Strong background in Data & Analytics, including data integration (ETL) and data modeling. Experience with Python Pandas is a plus.
• Previous experience in the Oil & Gas or related industrial domains (e.g., manufacturing, prop-tech) is essential.
• Experience with industrial data platforms that integrate and contextualize IT, OT, and ET data is highly desirable.
• Excellent communication skills in English (highly proficient).