Call Center Supervisor jobs in United Arab Emirates

Bayut & dubizzle have the unique distinction of being iconic, homegrown brands with a strong presence across the seven emirates in the UAE. Connecting millions of users across the country, we are committed to delivering the best online search experience.

As part of Dubizzle Group, we are alongside some of the strongest classified brands in the market. With a collective strength of 5 brands, we have more than 123 million monthly users that trust in our dedication to providing them with the best platform for their needs.

As an Engineering Team Lead, you will present yourself as a strong leader, demonstrate deep practical engineering knowledge and have a proven track record for timely project delivery and project management. You will be asked to harness your insight into technology and collaborate with Product Managers to make products that enrich the lives of our users, leveraging multiple cross-disciplinary streams to achieve our technological and business vision. You will be responsible for delivering A-class products that scale to millions of users, applying new industry trends and challenging your peers. You will also be responsible for conceiving, designing, and delivering the most complex products within your stream.

In this role, you will :

• Gather an up-to-date and in-depth understanding of the dubizzle platform and technologies and of industry trends.
• Provide and share a broad knowledge of technologies and architectures, and function as a mentor within the scope of your product stream and with the rest of the Packs.
• Collaborate with the team and ensure we always deliver software of the highest standards.
• Promote companywide coding standards, guidelines, and best practices.
• Demonstrate technical leadership and mentorship by setting challenging but realistic goals and guiding the team's efforts towards successful project delivery.
• Monitor the performance of team members. Identify and encourage areas for growth and personal development.
• Manage day-to-day operational aspects of a project and scope.
• Create an optimal working environment and methodologies for the assigned product vertical team.
• Impact on the direction and scope of dubizzle’s technical vision within your stream.
• Shape strong cross-functional teams in line with business needs.
• Collaborate closely with Product, Infrastructure, Design, UX, CLM, and Strategy to deliver the highest quality products.
• Hire A-players to build high-performing teams, constantly raising the bar of engineering talent.
• Own our business KPIs as a conduit to our Product team and business functions.
• Maintain and ensure optimal software quality within the assigned product;
• Mentor and develop a product vertical team of excellent front-end and back-end engineers that deliver high-quality code;
• Deliver on product vertical team KPIs and objectives, in line with the overall company’s objectives;
• Be accountable for the attrition rate of his team and the department.
• Coach individuals in the team to become the next wave of leaders.

Requirements

Benefits

Bayut & dubizzle is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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