Loss Prevention Supervisor

St. Regis; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

A luxury hotel in Dubai is seeking an experienced Security Officer to patrol the property, conduct safety inspections, and assist guests during emergencies. Candidates should have a minimum of 2 years of relevant experience and strong communication skills. This role is essential to ensuring safety and guest satisfaction while following company policies and procedures. Competitive compensation and a professional work environment are offered.

Qualifications

• 2+ years of relevant experience in security or safety.
• 1+ year of supervisory experience is a plus.
• Ability to handle conflicts and emergencies.

Responsibilities

• Patrol all areas and assist guests with access.
• Conduct safety inspections and emergency drills.
• Monitor surveillance and respond to incidents.

Skills

Patrolling

Emergency response

Conflict resolution

Communication

Education

High school diploma or G.E.D. equivalent

Job description

Position Summary

• Patrol all areas of the property; secure rooms; assist guests with room access.
• Conduct emergency response drills, daily physical hazard/safety inspections, investigations, interviews, and key‑control audits.
• Monitor closed‑circuit television and alarm systems.
• Authorize, monitor, and document access to secured areas.
• Assist guests and employees during emergency situations; respond to accidents, contact EMS, and administer first aid/CPR as required.
• Gather information and complete reports while maintaining confidentiality of reports/documents and releasing information only to authorized individuals.
• Defuse disturbances and resolve safety‑hazard situations in accordance with company policies and procedures.
• Handle all interruptions and complaints; escort unwelcome persons from the property.
• Ensure compliance with alcoholic beverage control laws and call for assistance using proper code responses.
• Provide proper paperwork to employees, support training, motivate and coach staff, and serve as a role model for the Guarantee of Fair Treatment/Open Door Policy process.
• Report accidents, injuries, and unsafe work conditions to management, complete safety training and certifications, and maintain a clean, professional appearance.
• Maintain confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge guests in accordance with company standards, anticipate and address their service needs, and express genuine appreciation.
• Communicate clearly and professionally in spoken and written interactions, prepare and review documents accurately, and answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships, support the team to reach common goals, and listen and respond appropriately to employee concerns.
• Ensure adherence to quality expectations and standards across all activities.
• Perform other reasonable job duties as requested by supervisors.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related work experience: At least 2 years of relevant experience.
• Supervisory experience: At least 1 year of supervisory experience.
• License or certification: None required.

EEO Statement

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.