Building Supervisor jobs in United Arab Emirates

• To oversee the Recreation operations and recreation facilities of the Hotel
• To be entrepreneurial and to think beyond the boundaries is expected and not requested
• To provide service that is sincere warm and enthusiastic ensuring the guests satisfaction
• To take the time to get to know the guests and to be committed to service excellence

• Coordinating purchasing for the Spa & gym with the finance team as per the hotel procedures
• Plan gym activities classes and communicate to members and guests.
• Conduct interviews for candidates in the department in conjunction with Human Resources and prepare job descriptions.
• Adhere to and monitor departmental operating expenses as per departmental budget and forecast.
• Review and monitor departmental work schedules oversee that departmental payroll is in line with budgets.
• Regularly complete a competitor analysis and make recommendations as required
• Work with the marketing team to come up with a plan to meetsales targets.

• Train and develop the recreation team in line with the departmental operating standards
• Maintain a consistent focus on improving the overall flow of the recreation operations seeking ways to maximize and improve the operation through productivity management and energy savings programs
• To lead and support employees in the achievement of financial operational and service delivery targets via effective organizational policy and procedural development and appropriate employee training activities
• Foster a winning solution-oriented work environment motivating and engaging employees to continuously deliver the best possible service and to provide feedback and suggestions
• To lead daily Recreation briefings and monthly employee meetings
• To have a complete understanding of and to adhere to Mvenpick Hotels & Resorts policy relating to Fire Hygiene Health and Safety.
• To drive the performance of the Recreation team members including completion of performance appraisals coaching counselling and performance management in conjunction with Human Resources
• Ensure guests are communicated with and assisted in an efficient warm and professional manner by all team members.
• To ensure a consistently high standard of grooming is followed and by self and team
• Actively review guest comments and feedback communicate this with the team members and implement procedures to enhance guest satisfaction
• Have full knowledge of all products and services provided by the property.
• Regularly spot check duty shift checklists to ensure tasks are completed.
• Work with Housekeeping to ensure the Recreation areas and Massage rooms are kept clean and towels are available for members and guests at all times.
• To carry out any other reasonable duties and responsibilities as assigned.

• To work closely with the Finance department to produce monthly financial reports timely & accurately
• Maintain up to date member records and data base
• To review the employee schedule and annual leave plan to ensure the correct allocation of resources in order to improve member/guest satisfaction level as well as employee productivity and satisfaction
• Oversee the implementation of a training plan for all recreation team members
• Monitor and keep updated training records and schedules to ensure planning and completion is carried out as per hotel standard.

• Proven experience working as a Spa Supervisor
• CPR and First Aid certifications are advantageous
• Effective communication skills
• Exceptional customer service skills

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

No

Full-time