Associate Director jobs in United States

Specialism Project Management / Operations / Strategy

The Valet General Manager of Operations is responsible for leading all aspects of valet service delivery across multiple locations, ensuring exceptional customer experiences while maximizing operational efficiency and profitability. This role includes developing standardized operating procedures for vehicle handling, training staff on luxury service protocols, and implementing advanced technology solutions such as valet ticketing systems and GPS tracking to enhance performance. Key responsibilities include analyzing parking volume data, optimizing team schedules for peak periods, and ensuring compliance with insurance requirements and local regulations. The Valet General Manager coordinates VIP arrivals at high-profile events, manages logistics for hospital valet stands, and provides hands-on leadership to maintain consistent service standards across varied client environments. Acting as the primary liaison with property partners, the manager negotiates contracts, delivers performance reviews, and ensures adherence to service level agreements. The role also involves expertise in revenue management—ranging from dynamic pricing strategies to ancillary service offerings—alongside risk mitigation for high-value vehicle handling. Additional duties include overseeing shuttle fleet management, implementing loss prevention measures, and driving customer satisfaction through mystery shop programs. The successful candidate will blend operational precision with hospitality excellence to boost repeat business and client referrals in this reputation-driven sector.

• Lead valet service delivery across multiple locations with a focus on exceptional customer experiences, operational efficiency, and profitability.
• Develop standardized operating procedures for vehicle handling and implement luxury service protocols.
• Implement technology solutions (valet ticketing systems, GPS tracking) to enhance performance.
• Analyze parking volume data and optimize team schedules for peak periods.
• Ensure compliance with insurance requirements and local regulations.
• Coordinate VIP arrivals at high-profile events and manage logistics for hospital valet stands.
• Provide hands-on leadership to maintain consistent service standards across varied client environments.
• Act as primary liaison with property partners, negotiate contracts, and ensure adherence to service level agreements.
• Apply revenue management expertise, including dynamic pricing and ancillary service offerings.
• Identify and mitigate risks associated with high-value vehicle handling.
• Oversee shuttle fleet management and implement loss prevention measures.
• Drive customer satisfaction through mystery shop programs and other quality initiatives.
• Contribute to strategies that boost repeat business and client referrals in a reputation-driven sector.

• Bachelor’s degree in Business Administration, Hospitality Management, or a related field
• 7+ years of experience managing multi-site valet or parking operations
• Strong leadership skills with the ability to train and motivate large teams
• Knowledge of luxury service protocols and high-value vehicle handling procedures
• Proficiency in operational technology (valet ticketing systems, GPS tracking, scheduling software)
• Experience in revenue management and contract negotiation
• Strong analytical skills for data-driven decision-making
• Excellent communication, client relations, and problem-solving abilities
• Understanding of insurance compliance, local regulations, and safety standards