Assistant Director of Guest Services

AccorHotel; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading luxury hotel chain in Abu Dhabi is seeking an experienced Guest Relations Manager to oversee daily operations within the Guest Relations Department. The role requires 5 to 7 years of experience in a 5-star setting, excellent communication skills, and the ability to resolve guest complaints efficiently. The ideal candidate will foster a positive environment and ensure that service standards are consistently met. You will be part of a team dedicated to heartfelt hospitality.

Qualifications

• 5-7 years of experience in a 5-star luxury hotel.
• Excellent communication and interpersonal skills.
• Strong problem-solving skills.

Responsibilities

• Oversee daily operations of the Guest Relations Department.
• Ensure smooth check-in/check-out procedures.
• Maintain high standards of service and guest satisfaction.

Skills

Guest relations management

Conflict resolution

Team cooperation

Communication

Education

Diploma or degree in vocational hospitality or business management

Job description

Under the general direction of the Director of Guest Services and within the limits of established Rixos Hotel Policies and Procedures oversees and directs the day to day Operation of the Guest Relations Department and maintains the overall efficiency of standards set. Promotes positive work environment.

Summary of General Duties

• Review and update the Logbook.
• Be smart well groomed and maintain a friendly and cheerful disposition all the times.
• Report regularly on happening to RDM/DOR and GM.
• Maintain associate relations.
• Resolve guest complaints.
• Ensure the services are up to the required standard.
• Smooth check-in / check-out procedures.
• Check hotel situation occupancy functions groups and VIPs.
• Co-operation with hotels Departments Housekeeping Engineering F&B etc.
• Attend training classes as per schedule
• Show fullest cooperation and respect within the team and other departments
• Is aware of the daily activities and has product knowledge of all the hotel facilities

Qualifications

Diploma or degree in vocational hospitality and/or business management 5 7 years experience in 5 star luxury hotel.

Additional Information

Your team and working environment

• Rixos Premium Saadiyat Island is a unique resort; where exclusivity and luxury define every experience every time. Our luxurious family getaway is located on the pristine beach of Saadiyat Island with its clear blue waters and fine white sands overlooking the Arabian Gulf.
• At Accor we are Heartists!

Are you ready to put your heart at the center of everything that you do If so then join our team of Heartists at Rixos Premium Saadiyat Island every day we look for opportunities to engage on a personal & meaningful way with our guests and each other. We deliver heartfelt hospitality in an environment that is engaging enthusiastic and professionally rewarding

Remote Work

No

Employment Type

Full-time