Assistant Store Manager jobs in Spain

· Ensure regular training of store staff on all aspects of customer service, product knowledge, and selling skills.

· Implement a high standard of customer focus within the store.

· Regularly assess customer service standards within the store.

· Create a seamless customer service orientation among store employees by ensuring timely and efficient customer service.

· Ensure customer needs are met and complaints/queries are resolved in a timely manner.

· Take feedback/suggestions from customers and forward them to the required stakeholder.

· Achieve the revenue targets for the store.

· Achieve target productivity metrics (store productivity, staff productivity, sales captured by store staff, etc.) for the store.

· Actively seek ways to achieve or exceed sales targets, e.g., through regular connect with CP business manager and floor staff.

· Monitor and control expenses (overtime, inventory movement, shrinkage and damages, in-store consumables) through efficient store operations.

· Interpret and act on sales reports generated through retail operations/finance and focus on improving under-performing brand/subclass/department.

· Monitor sales performance over budget, last year/last week on a daily and weekly basis to give feedback to line manager and communicate with team members.