Application Support Engineer jobs in Canada

Join Us at Miral Experiences

At Miral Experiences, we don’t just create jobs — we create extraordinary moments. As part of the visionary Miral Group, we bring to life some of the world’s most iconic attractions, including Ferrari World Abu Dhabi, Warner Bros. World Abu Dhabi, Yas Waterworld, and SeaWorld Yas Island.

We’re passionate about delivering unforgettable guest experiences and shaping the future of leisure and entertainment in the UAE. Our team is made up of innovators, doers, and dreamers who thrive in a dynamic, inclusive, and purpose-driven environment.

If you’re looking to be part of something bigger — where your work directly contributes to memorable experiences for millions — then Miral Experiences is the place for you.

Ensure the smooth and continuous availability of our IBM Maximo and Kronos applications. You’ll be the first line of support for users, manage vendor relationships, and keep our systems running efficiently—supporting daily operations across our hospitality and entertainment experiences.

This is a hands‑on role where you’ll work closely with users, vendors, and internal teams to deliver reliable, scalable, and user‑friendly solutions.

• 🧑💻 First-level support for Maximo & Kronos users
• ⚙️ Configure and customize applications based on business needs
• 🧪 Lead testing and UAT sessions
• 📊 Design dashboards, KPIs, workflows, and reports (IBM BIRT)
• 🔐 Manage user accounts and security roles
• 🔄 Support integrations with Oracle Fusion, MSAD, and other tools
• 🚀 Deploy and monitor Maximo Application Suite (MAS) using OpenShift
• 🛠️ Administer WebSphere, JBoss, and containerized environments
• 📚 Conduct training sessions and documentation for users

Must‑Haves:

• Bachelor’s degree in Computer Science, IT, or related field
• IBM MAS Certified Professional
• 8+ years working with Maximo (functional or techno‑functional)
• 3+ years in application management

Nice-to-Haves:

• Experience with Kronos or similar payroll systems
• Background in the hospitality or entertainment industry
• Oracle/SQL database administration
• Familiarity with cloud, networking, and IT infrastructure

• Strong understanding of asset management
• Excellent troubleshooting and customer service skills
• Project management and change management capabilities
• Ability to train and support users effectively
• Experience with ITSM best practices and data analysis

Ready to Make an Impact?

If you’re passionate about people, service, and creating a workplace where colleagues feel supported and valued — we’d love to hear from you. Apply now and take the next step in your career with Miral Experiences — where your work helps shape unforgettable moments every day.