Sitecore developer – Application Support

Marc Ellis; United Arab Emirates; On-site; AED 40,000 - 60,000; Full time

Job summary

An IT solutions provider in Abu Dhabi is seeking a Senior Application Support Engineer with 6-8 years of experience. Candidates should possess a Bachelor's in IT or a related field, with certifications in Azure, AWS, or similar technologies preferred. The role involves leading incident troubleshooting, optimizing application performance, and ensuring system stability. Interested candidates can apply via the provided email.

Qualifications

• 6-8 years of relevant experience required.
• Bachelor's degree in IT or a related field.
• Certifications in cloud technologies preferred.

Responsibilities

• Lead complex incident troubleshooting and resolution.
• Monitor application performance and health.
• Collaborate with teams to ensure system stability.

Skills

Application architecture

Performance tuning

Diagnostics

Scripting tools

Automation tools

System monitoring

Backup operations

Education

Bachelor's in IT, Computer Science, or related field

Tools

Azure

AWS

Sitecore Next.js

Microsoft CRM D365

Software AG

Job description

@MarcEllis is #HIRING

Job Title: Senior Application Support Engineer (Arabic preferred)

Location: Onsite-Abu Dhabi.

Duration: 1-year extendable contract

Job Overview:

Provide expert-level support by executing advanced troubleshooting and collaborating with cross-functional teams, to implement impactful solutions, optimizing application support, and ensuring system stability with minimal downtime for end-users.

Key Responsibilities:

• Lead complex incident troubleshooting, root cause analysis, and resolution within SLAs.
• Monitor and optimize application performance and system health.
• Maintain and enhance support documentation, runbooks, and knowledge bases.
• Collaborate with cross-functional teams and vendors to ensure system stability and user satisfaction.
• Support system upgrades, configurations, and automation processes.
• Ensure compliance with security, risk, and regulatory standards.
• Provide mentorship and on-the-job training to junior team members.

Technical Skills:

• Application architecture, performance tuning, and diagnostics.
• Scripting and automation tools.
• System monitoring and backup operations.

Behavioral Skills:

• Strong analytical and problem-solving ability.
• Excellent communication and teamwork.
• Proactive mindset with attention to detail.

Qualifications:

Experience Required: 6–8 years
Education: Bachelor’s in IT, Computer Science, or related field
Certifications Preferred: Azure, AWS, Sitecore Next.js, Microsoft CRM D365, Software AG

Interested candidates can send your CV to: [e-mail]