Global GSOC Engineer: Technical Support & Solutions

Sicuro Group LLC; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

A specialized risk management firm in Dubai is seeking a Technical Support & Response Associate. The role involves delivering technical support from a Global Security Operations Center, troubleshooting diverse client issues, and maintaining technical systems. Ideal candidates will possess a strong technical background and excellent problem-solving skills in a fast-paced environment. This position offers the chance to work with various technologies and enhance client solutions globally.

Benefits

Opportunity to work with diverse technologies

Develop solutions for complex environments

Qualifications

• Technical education related to IT or electronics.
• Experience with customer-facing technical support roles.
• Strong analytical and troubleshooting skills.

Responsibilities

• Troubleshoot hardware and software issues for clients.
• Provide technical support via multiple channels.
• Monitor and maintain technical systems and applications.
• Assist with emergency alert systems and responses.

Skills

Technical problem-solving

Excellent communication skills

AI tool proficiency

Ability to work in high-pressure situations

Adaptability to new technologies

Education

Technical background in computer science or similar

Tools

Python

JavaScript

HTML/CSS

Job description

A specialized risk management firm in Dubai is seeking a Technical Support & Response Associate. The role involves delivering technical support from a Global Security Operations Center, troubleshooting diverse client issues, and maintaining technical systems. Ideal candidates will possess a strong technical background and excellent problem-solving skills in a fast-paced environment. This position offers the chance to work with various technologies and enhance client solutions globally.