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Intermediate Travel Designer : Staff Travel
Job summary
A leading travel company in South Africa is seeking a Owned Brands Staff Travel Consultant responsible for managing booking processes and ensuring accuracy. Candidates should have at least 4-5 years of experience in the inbound travel industry, excellent communication skills, and a Tertiary qualification in Travel & Tourism or similar. A passion for wildlife and conservation is a plus. This role is based in Johannesburg or Cape Town.
Qualifications
- 4-5 years of experience at a Senior level.
- Handle customer relationships in the inbound travel industry.
- Proven English literacy and computer literacy.
Responsibilities
- Manage and complete the booking confirmation process.
- Keep booking information updated in the system.
- Negotiate rates from suppliers and check booking details.
Skills
Education
Tools
The Owned Brands Staff Travel Consultant is responsible for managing and completing the booking confirmation process on the Wilderness Window. They play a crucial role in ensuring the accuracy and financial health of each booking.
This position is based in Johannesburg or Cape Town
- Keep all booking information updated in the system ensuring CRM is continually up to date.
- Keep updated with all Wilderness and Associated product updates, as well as technology updates
- Attend all Wilderness and Associated Product training on a weekly basis, this knowledge facilitates exceeding expectations and accuracy in the booking process
- Keep abreast with company policies, procedures and system updates
- Quote on bookings for all Owned Brands staff travel
- Request and negotiate rates from suppliers
- On receipt of confirmed bookings, check that all arrival and departure dates are correct and correspond in the Wilderness Window.
- Update and review all information in the itinerary and ensure that what is in the Wilderness Window matches the supplier documents .
- Matric certificate –with maths(minimum standard grade or above)
- Tertiary certificate in Travel & Tourism/hospitality.
- 4-5 years’ experience at a Senior level.
- Experience in handling customer relationships and developing & promoting product and services in the inbound travel industry.
- Computer Literate (Microsoft Office, Email, Teams, Internet browsers)
- Proven English literacy.
- Working knowledge of TourPlan and WISH or similar booking/operating system.
- General product knowledge on Southern and East Africa.
- Personal or educational travel experience advantageous
- Excellent communication skills in English, both written and oral
- Excellent attention to detail and accuracy in data capturing.
- Foreign language skills advantageous.
A passion for wildlife and a commitment to sustainability and conservation.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.