7 823

Postes à Pietermaritzburg, Afrique du Sud

Club Experience Manager

Virgin Active South Africa (Pty) Ltd

KwaZulu-Natal
Sur place
ZAR 400 000 - 500 000
Il y a 14 jours
Je veux recevoir les dernières offres d’emploi à Pietermaritzburg

Digital Member Experience Manager

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KwaZulu-Natal
Sur place
ZAR 400 000 - 500 000
Il y a 14 jours

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Il y a 14 jours

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Sur place
ZAR 200 000 - 300 000
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Senior Utilities Engineer — Reliability & Asset Health

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Sur place
ZAR 750 000 - 1 000 000
Il y a 14 jours
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Sur place
ZAR 50 000 - 200 000
Il y a 14 jours
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Retail Branch Growth Leader

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Sur place
ZAR 600 000 - 800 000
Il y a 15 jours

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ZAR 350 000 - 500 000
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Sales Coach & Performance Enablement

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ZAR 350 000 - 500 000
Il y a 15 jours

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Club Experience Manager
Virgin Active South Africa (Pty) Ltd
KwaZulu-Natal
Sur place
ZAR 400 000 - 500 000
Plein temps
Il y a 14 jours

Résumé du poste

A leading health and fitness company in KwaZulu-Natal is looking for a dedicated individual to inspire members and drive engagement through exceptional digital and in-club experiences. Responsibilities include supporting member interactions on social media, training staff on new technologies, and implementing retention strategies. Ideal candidates should be adaptable, resourceful, and have a strong commitment to customer relationships. This role requires a matric qualification and knowledge of VASA systems.

Qualifications

  • Pro active solution orientation is essential.
  • Be motivated to achieve success and create moments of magic for members.
  • Ability to work independently and take ownership.

Responsabilités

  • Inspire members to live active lives and drive engagement.
  • Deliver the digital strategy and provide support on social media.
  • Train staff on new technology and manage retention strategies.

Connaissances

Adaptability
Customer Relationship Experience
Exceptional conflict resolution skills
Leadership skills
Wellness knowledge
Energy and resourcefulness

Formation

Matric
VASA Product Academy or Product Qualification

Outils

VASA app knowledge
Description du poste
Your Purpose...
  • To inspire people to live active lives
  • To drive our purpose by providing exceptional experiences for our members.
  • To provide exceptional in club experiences by using the available tools, digital resources and platforms across the services of digital/ reception/ floor / pool / our studios and our extended leisure areas.
Your Duties and Responsibilities
To deliver the digital strategy, includes App and rewards programme.
  • Provide support to members on issues relating to our social media platforms
  • Assist and train our staff and members on new technology / platform roll outs
  • Assist with GEX queries / timetables and on line bookings and cancellations
  • Assist members with the PT platforms
  • Assist and teach both members and staff how our digital platforms work
  • Be a liaison between the business and members and staff in the club.
  • To engage members , attract and retain, through various appropriate company platforms
  • To connect and engage with members daily
  • Promote , offer assistance and communicate all product launches to members and staff
  • Drive member / staff engagement on our social media platforms , grow member followings and engage staff on Tribe
  • HOST , ensure hosts available when you are not,
    • >and Be a member retention agent
  • Pro actively manage and track member experiences in club
  • Pro actively create and/ or implement retention strategies in club to enhance member experiences
  • Create member communities
  • Offer alternative options to cancellations
  • Track and manage queries/challenges within reasonable time frame
  • Improve service performance
  • New staff inductions
  • Train and develop staff / tenants on all new launches and technology
  • Service training for all staff
  • Track and manage staff on Product Academy
  • Manage club v
  • Engage club v members with a monthly activity calendar
  • Ensure full Mtwana box compliance
  • Manage and ensure full compliance with all children safety systems and training
  • Rostering to improve member engagement and align to BCEA
  • Comply and manage all H&S and brand standard protocols as required in department.
    • Our Minimum Requirements...

    We can’t live without…

    • Matric
    • VASA app knowledge
    • VASA Product Academy or Product Qualification
    • Pro active Solution orientation
    • Train the Trainer VASA

    We'd like you to have...

    • Adaptability (must be able to adapt to a fast paced, changing environment)
    • Be curious (must be willing to succeed, seek opportunities to learn and grow)
    • Have a winning mentality (must be willing to go over and above to achieve success)
    • Must be motivated to achieve success.
    • A commitment to making a difference in people’s lives.
    • A Growth mindset
    • The ability to work independently.
    • Trustworthiness (must always act in doing the right thing)
    • A drive to create moments of magic for our members.
    • The ability to make decisions and take ownership and responsibility for the decision.
    • Action orientation

    We’d love you to have…

    • Customer Relationship Experience
    • Energy, be resourceful and structured
    • Exceptional conflict resolution skills
    • Adaptable
    • Able to connect to build positive relationships
    • Leadership skills to inspire a team
    • Wellness knowledge, beyond the health club
    • The ability to make quick and bold decisions.
    • The ability to be agile.
    • The ability to be collaborative.
    • High Interpersonal skills (EQ)

    * Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.